Jitbit Helpdesk

Name: Jitbit Helpdesk
Rating: 2.9555554 (104 reviews)
Author: Jitbit

By: Jitbit

Mobile helpdesk for Jitbit - manage support tickets on the go

Features & Capabilities

Access Jitbit Helpdesk from anywhere with the official Chrome extension. Manage tickets on the go, respond quickly, and keep your team in sync with real-time updates across SaaS and self-hosted deployments.

Key features include full ticket management (filters, search, status changes), canned responses, knowledge base integration, AI-powered reply assistance, and secure access with optional PIN or biometric safeguards. It delivers a modern, fast, and secure experience for customer support teams.

User Growth & Download Statistics

App Communication Task Management

By:

Jitbit

Downloads:

20,589 22

Rating:

2.96

(104) 0.05

Version:

10.6 Last updated: 2026-06-06

Version code:

1000026

Creation date:

2016-09-07

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.READ_APP_BADGE Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.USE_BIOMETRIC Low risk
android.permission.USE_FINGERPRINT Low risk

Size:

85.34MB

Email:

su*****@jitbit.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-21

Compare stats and ranking:

Ranking

# 413,604 ▼ 796

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Jitbit

Google Play Store

https://play.google.com/store/apps/details?id=com.jitbit.helpdesk2

Email:

su*****@jitbit.com

Website:

https://www.jitbit.com/helpdesk/

User Reviews

Multiple user reviews highlight that while the Jitbit Helpdesk desktop version is solid, the Android app suffers from major issues such as unreliable notifications, frequent login problems, high battery usage, and missing crucial features like knowledge base access. Users find the app to be essentially a poorly wrapped web interface that lacks polish, usability, and important functionalities, making it frustrating and less productive for mobile work. However, users appreciate the basic ticket management and canned responses and believe improvements could make the app more useful for remote support.

Pros

The desktop browser version of Jitbit Helpdesk is effective, efficient, and intuitive, serving as a good benchmark for the app.
The mobile app allows remote work and helps users manage tickets when away from their computers.
The app has a helpful canned responses feature, which could be improved.
The app offers basic ticket management features like tag search and filtering, although some functionalities are missing or broken.

Cons

Notifications do not work or are unreliable, which is critical for timely ticket management and on-call work.
Frequent login issues, including inability to stay logged in and repeated prompts to enter credentials, especially problematic with MFA enabled.
The app behaves like a poorly wrapped web app, leading to a bad user experience and limited offline functionality.
Battery consumption is high, making the app less efficient for daily mobile use.
Key features like knowledge base access and multi-ticket selection available on the web version are missing in the app, reducing its utility.

Recent reviews

Notifications do not work, very barebones.

gr*****, 2024-11-12

It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.