HelpdeskPlus

HelpdeskPlus is a mobile client of the HelpdeskPlus helpdesk system. It allows support staff and customers to resolve tickets from anywhere.

What the application can do:

• Overview — ticket counts by status on the home screen
• Tickets — list with search and filter by status and company
• Ticket detail — entire conversation, replies and attachments (photos with zoom)
• Ticket creation — including photos from the gallery or camera
• Push notifications — instant overview of new events
• Knowledge base — browsing help articles
• Security — optional application lock via biometrics (fingerprint / Face Unlock)

Who the application is intended for:

HelpdeskPlus is a tool for companies that need to clearly resolve customer requests or internal support. Support staff always have all tickets at hand — they can see new tasks, respond from their mobile and monitor the progress of the solution. Customers can easily send their request including attachments and track the response.

Key benefits:

• Fast communication between support and customer
• Multitenant environment — each company has its own separate tickets
• Optional two-factor security (biometrics)
• Push notifications about important changes
• Frequently asked questions library in the application

The application requires an account in the HelpdeskPlus helpdesk system. If you do not have an account, please contact your company's helpdesk administrator.