Helptal

Helptal is the all-in-one helpdesk for modern support teams. This is the app your agents use to reply on the go — sign in once and your entire support inbox, live chat, customer list, and bookings calendar come with you.

WHAT YOU CAN DO

• Triage your inbox — Mine, Unassigned, and All filters, with status, priority, channel, group, and tag chips on every row. Pull-to-refresh, infinite scroll, debounced search.

• Reply in seconds — public reply or internal note, attach photos from your camera or library, attach documents, expand macros with /shortcut, drop status / priority / assignee / group / tags from a single sheet.

• Real-time chat — see "who is on your site right now," start proactive conversations, see customer typing indicators, route chats through working hours and per-agent capacity caps.

• Bookings & calendar — see today's meetings, jump straight into Zoom / Google Meet, reschedule with the in-app slot picker, cancel with a reason.

• CRM at a glance — search customers by name, email, or organization, see every ticket they've ever filed, jump into a new ticket prefilled with their context.

• Push notifications, your way — per-event toggles (assigned, replied, mentioned, SLA at risk, new chat), quiet hours timezone-aware, biometric unlock to keep prying eyes out.

• Multi-workspace — switch tenants without signing out, two-factor authentication, password reset, active sessions list with one-tap revoke.

• Localized into 10 languages — English, Spanish, French, Portuguese, German, Italian, Japanese, Korean, Chinese (Simplified & Traditional), Arabic with full right-to-left support.

WHO IT IS FOR

This app is for agents and managers of a Helptal workspace. You need an existing Helptal account (or a free trial at helptal.com) to sign in — the app does not create new accounts on its own.

This is not a customer-facing app. End-users contact your team through your help center, live chat widget, or any of your support email addresses; this app is what your team uses to respond.

PRIVACY

We collect only what is needed to deliver tickets and notifications to you: your account credentials, the device push token, and any attachments you choose to upload. Crash diagnostics are anonymized. We never sell data. Full privacy policy at https://helptal.com/privacy.

REQUIREMENTS

• Android 7.0 (Nougat) or later
• An active Helptal workspace and an agent or admin role on it
• Internet connection