TickET

TickET is the mobile app for Endesyc's enterprise ticket management system. Put the help desk in your pocket: register requests and incidents, track them, and resolve them from anywhere.

KEY FEATURES

• My Tickets: Check the status of all your requests and incidents in one place with search functionality.

• Create Tickets and Incidents: Register a new request in just a few steps, attach files and images, and assign categories, subcategories, and observers.

• Approvals: Approvers and moderators review, approve, or reject requests with a reason, directly from their mobile devices.

• Assignments: Supervisors and team leaders distribute tickets among technicians with simple drag and drop.

• Complete Details: Access information, messages, and history for each ticket, with support for rich text and images.

• Real-Time Messaging: Chat within each ticket and receive instant replies via push notifications. • Push notifications: Get notified of new messages and ticket closures without opening the app.

• History and reports: Review closed tickets and view reports with Excel export.

• Biometric access: Log in quickly and securely with your fingerprint or Face ID.

• Light and dark mode: Choose your preferred theme. TickET uses the same platform as the web-based Ticket system, so your information is always synchronized between desktop and mobile.

This application is intended for users in organizations that use the ENDESYC TickET platform. It requires a corporate account provided by your company.