Reviews of Jitbit Helpdesk

By: Jitbit App

List of user reviews and ratings for Jitbit Helpdesk

Total ratings

3.00 (Rating count: 104)

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Review summary

Multiple user reviews highlight that while the Jitbit Helpdesk desktop version is solid, the Android app suffers from major issues such as unreliable notifications, frequent login problems, high battery usage, and missing crucial features like knowledge base access. Users find the app to be essentially a poorly wrapped web interface that lacks polish, usability, and important functionalities, making it frustrating and less productive for mobile work. However, users appreciate the basic ticket management and canned responses and believe improvements could make the app more useful for remote support.

Pros

The desktop browser version of Jitbit Helpdesk is effective, efficient, and intuitive, serving as a good benchmark for the app.
The mobile app allows remote work and helps users manage tickets when away from their computers.
The app has a helpful canned responses feature, which could be improved.
The app offers basic ticket management features like tag search and filtering, although some functionalities are missing or broken.

Cons

Notifications do not work or are unreliable, which is critical for timely ticket management and on-call work.
Frequent login issues, including inability to stay logged in and repeated prompts to enter credentials, especially problematic with MFA enabled.
The app behaves like a poorly wrapped web app, leading to a bad user experience and limited offline functionality.
Battery consumption is high, making the app less efficient for daily mobile use.
Key features like knowledge base access and multi-ticket selection available on the web version are missing in the app, reducing its utility.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.00

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70% (14)

Date	Author	Comment
2024-11-12	gr*****	Notifications do not work, very barebones.
Notifications do not work, very barebones.
2024-10-21	Se*****	It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.
It's not the worst, but it needs improvement. Canned reponses only send after pressing spacebar. Otherwise, they will send a blank response. Custom groups for canned responses are not available. There is no option to turn off haptic feedback!? Tag search does not display results while typing. Swipe action should be customizable for techs. 2 step verification would be nice.
2023-10-05	An*****	Barely usable. Simply using a webpage works better.
Barely usable. Simply using a webpage works better.
2023-01-14	Jo*****	Kills the battery on my phone. I uninstalled it and just used the web browser on my phone.
Kills the battery on my phone. I uninstalled it and just used the web browser on my phone.
2022-11-28	De*****	It would be a pretty good app if only it could actually give notifications. I need this for work but no matter what I do, it will never give notifications. I turned it off once while I was on vacation months ago and it's never worked since.
It would be a pretty good app if only it could actually give notifications. I need this for work but no matter what I do, it will never give notifications. I turned it off once while I was on vacation months ago and it's never worked since.
2022-10-29	yo*****	Hey, can you add widgets to the android app it will be grate , also fixing issue with uplod photos from my device. And an option to select multepul ticktes like in the web PC version. Thanks for this app it really helps me working remotely when I'm away from my computer🙏🏻.
Hey, can you add widgets to the android app it will be grate , also fixing issue with uplod photos from my device. And an option to select multepul ticktes like in the web PC version. Thanks for this app it really helps me working remotely when I'm away from my computer🙏🏻.
2022-08-18	Cr*****	No more Notifications. Useless for on call. Fix your application!
No more Notifications. Useless for on call. Fix your application!
2022-08-09	Ma*****	The desktop version is a fantastic product. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products. This is an extremely important feature for a mobile app. I have contacted JitBit support and will adjust my review if the issue is resolved
The desktop version is a fantastic product. However, the mobile app has stopped delivering notifications of tickets on both Android and Apple products. This is an extremely important feature for a mobile app. I have contacted JitBit support and will adjust my review if the issue is resolved
2022-07-04	Ro*****	Few Bugs report: Issue in dependent custom filleds, even though it is set as dependent on previous filled all custom filled options are getting displayed. In ticket dashboard, filtering with tag option is not available. Ticket search option is hiden, it would be great if available readily in the home page.
Few Bugs report: Issue in dependent custom filleds, even though it is set as dependent on previous filled all custom filled options are getting displayed. In ticket dashboard, filtering with tag option is not available. Ticket search option is hiden, it would be great if available readily in the home page.
2022-03-11	Is*****	Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Jitbit.
Just a badly wrapped web app. Both the app and mobile version of the website are utterly useless. I check back in from time to time to see if there's been any improvement but I have to stick with the desktop website. I've never even received a notification about new tickets or anything of the sort. I have to ask what the point of this app is at the moment. This is one of the reasons why we are looking for another help desk system to replace Jitbit.