RingCentral CRM Extension

A RingCentral extension for CRM platforms
What is RingCentral CRM Extension?
RingCentral CRM Extension is a fully-functional web phone embedded into supported CRM platforms, providing a deep integration with RingCentral account to automate key functions for sales efficiency. Users can easily click to call or send an SMS, sync call history, schedule meetings, enter custom call disposition notes, and more.

Extension stats

Users: 5,000+
Version: 1.2.0 (Last updated: 2024-11-20)
Creation date: 2023-02-24
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • storage
  • alarms
  • tabs
  • background
  • unlimitedStorage
  • notifications
Size: 15.27M

Other platforms

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Extension summary

Documentation: https://ringcentral.github.io/rc-unified-crm-extension/

Release notes: https://ringcentral.github.io/rc-unified-crm-extension/release-notes/

The RingCentral CRM extension embeds a fully-functional web phone into a set of supported CRM platforms. In addition, the CRM extension provides a deep integration with your RingCentral account to automate a number of key functions to help sales people save time and be more efficient. With the CRM extension users can easily click any phone number to call that number and send an SMS, synchronize their call history with their CRM platform, schedule meetings, enter custom call disposition notes, among a number of other things. The RingCentral CRM extension currently supports the following CRM platforms: Insightly, Redtail, Pipedrive, and Clio. Don't see your CRM in the list? Submit your idea to the RingCentral Ideas portal so that we can add support for it.

Supported CRM platforms: Pipedrive, Insightly, Clio, Redtail, Bullhorn

Disclaimer: RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any RingCentral Labs app please consult each project's GitHub Issues message boards - RingCentral support is not available for these applications.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Great support from the developer Da Kong, with excellent communication skills.
  • Works well with Pipedrive, opening contacts in a new web page.
  • Responds quickly to feature requests.
  • Fixed issues quickly, leading to satisfaction with the app.
  • Provides reliable integration with Insightly for some users.
Cons
  • Issues with accessing Clio Contacts.
  • No caller ID feature and cannot log time.
  • Calls not auto logging to activity history in Insightly.
  • Errors related to contact integration and messages stating 'contact cannot be found.'
  • Poor response for unresolved issues from customer support.
Most mentioned
  • Da Kong's support and communication
  • Problems with Clio Contacts and auto logging
  • Integration issues with Insightly
  • Positive experiences with Pipedrive
  • Feedback about unreliable features in the new extension
Recent reviews
we need dark mode
by Jack Beaver, 2024-11-18

Been a ringcentral since inception, our property management company could not live without it, thank you Ringcentral for another great app.
by Jonathan Fleming, 2024-03-25

Enough of a reason on its own to keep RingCentral and insightly indefinitely, rather than switch for cheaper solutions or those sold as being tailored for our industry (recruitment).
by Sam Sanderson, 2024-01-12
View all user reviews

Extension safety

Risk impact

RingCentral CRM Extension requires a few sensitive permissions. Exercise caution before installing.

Risk likelihood

RingCentral CRM Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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