RingCentral App Connect

A RingCentral extension for CRM platforms

RingCentral App Connect - CRM Integration

RingCentral App Connect is a Chrome extension that embeds a fully-functional web phone into supported CRM platforms like Insightly, Pipedrive, Clio, and Redtail. It enables users to click on phone numbers to call or send SMS, sync call history, schedule meetings, and enter custom call dispositions, enhancing efficiency for sales teams. This extension is part of RingCentral Labs, providing free tools to improve CRM integration and communication workflows.

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Extension stats

By: RingCentral

Users: 7,000+

Rating: 3.79

(14)

0.14

Version: 1.3.9 (Last updated: 2025-03-05)

Creation date: 2023-02-24

Permissions:

storage
alarms
tabs
background
unlimitedStorage
notifications

Size: 17.46M

Email: is*****@ringcentral.com

URLs: Privacy policy

Full description: See detailed description

Ranking

# 11,201 ▲ 58

Other rankings

#4688 in Social Networking ▲ 183

#33 in connect keyword 33 ▼ 6

#58 in connection keyword 22 ▼ 1

#80 in apps keyword 49 ▲ 2

#141 in platform keyword 14 ▲ 7

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Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well with multiple CRM systems including Redtail and Pipedrive.
Great customer support, notably from Da Kong, who is noted for excellent communication and assistance.
The extension has improved significantly over time with new features being added frequently, such as AI/Transcript capabilities.

Cons

The automatic SMS messaging log feature frequently toggles off, causing inconvenience.
There are issues with contact access and call logging, particularly with Clio and Insightly, leading to frustration among users.
Some users feel there have been false promises regarding functionality, particularly concerning caller ID and contact integration.

Most mentioned

The extension's integration issues with various CRMs, especially Clio and Insightly.
The customer support provided by Da Kong is highly valued by users.
The frequent updates and improvements to the extension based on user feedback.

User reviews

Works very good with Redtail.

Neal Gordon, 2025-03-10

The automatic SMS messaging log feature does not stay on. It keeps toggling off.

Jamila Powers, 2025-03-07

This is a great tool that keeps improving with every release. The team and product manager behind it are actively listening and taking on feedback via the RC forum and it has already come a long way since initial release. They're now bringing in AI/Transcript features too which is a much welcomed next step. If you're reading this and considering using the tool to connect with Bullhorn - I highly recommend it. Also recommend joining the community forum if you want to give input.

Ross, 2025-01-02

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Extension safety

Risk impact

RingCentral App Connect requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of RingCentral App Connect. Use it at your own risk.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
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Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
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