RingCentral CRM Extension

RingCentral CRM Extension

A RingCentral extension for CRM platforms

What is RingCentral CRM Extension?
"RingCentral CRM Extension" is a powerful tool designed to bridge the gap between communication and customer relationship management. It injects a web phone into supported CRM platforms, allowing users to make calls, send SMS, and access their RingCentral account directly. This extension streamlines workflow by syncing call histories, scheduling functions, and incorporating custom notes—all within the CRM interface. It currently supports popular CRMs like Insightly, Redtail, Pipedrive, and Clio. The extension, part of RingCentral Labs, offers a free yet unofficial solution for enhancing CRM convenience and efficiency.
Merlin
Stats
Users: 2,000+
Rating: 3.91 (11)
Version: 0.8.13 (Last updated: 2024-03-27)
Creation date: 2023-02-24
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • storage
  • alarms
  • tabs
  • background
  • unlimitedStorage
  • notifications
Size: 16.00M
Stats date:

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Merlin
Summary

The RingCentral CRM extension embeds a fully-functional web phone into a set of supported CRM platforms. In addition, the CRM extension provides a deep integration with your RingCentral account to automate a number of key functions to help sales people save time and be more efficient. With the CRM extension users can easily click any phone number to call that number and send an SMS, synchronize their call history with their CRM platform, schedule meetings, enter custom call disposition notes, among a number of other things. The RingCentral CRM extension currently supports the following CRM platforms: Insightly, Redtail, Pipedrive, and Clio. Don't see your CRM in the list? Submit your idea to the RingCentral Ideas portal so that we can add support for it.

Supported CRM platforms: Pipedrive, Insightly, Clio, Redtail, Bullhorn

Disclaimer: RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any RingCentral Labs app please consult each project's GitHub Issues message boards - RingCentral support is not available for these applications.

User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Great customer support
  • Works well with Pipedrive
  • Quick addition of new features
Cons
  • Does not access Clio Contacts properly
  • Issues with auto-logging calls to contact activity history in Insightly
  • Some error messages reported
Most mentioned
  • Great customer support
  • Issues with Clio Contacts
  • Integration with Insightly
  • Works well with Pipedrive
Recent reviews
Been a ringcentral since inception, our property management company could not live without it, thank you Ringcentral for another great app.
by Jonathan Fleming Jonathan Fleming, 2024-03-25

Enough of a reason on its own to keep RingCentral and insightly indefinitely, rather than switch for cheaper solutions or those sold as being tailored for our industry (recruitment).
by Sam Sanderson Sam Sanderson, 2024-01-12

Great Extension! Da Kong has been great in getting me answers and helping me get this set up. He even did a youtube video so I can use this in my onboarding! Super helpful and tool for Clio! Thanks!
by Jaime White Jaime White, 2024-01-08
View all user reviews
Safety
Risk impact

RingCentral CRM Extension may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.

Risk likelihood

RingCentral CRM Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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Screenshots
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