What is RingCentral CRM Extension?
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Documentation: https://ringcentral.github.io/rc-unified-crm-extension/
Release notes: https://ringcentral.github.io/rc-unified-crm-extension/release-notes/
The RingCentral CRM extension embeds a fully-functional web phone into a set of supported CRM platforms. In addition, the CRM extension provides a deep integration with your RingCentral account to automate a number of key functions to help sales people save time and be more efficient. With the CRM extension users can easily click any phone number to call that number and send an SMS, synchronize their call history with their CRM platform, schedule meetings, enter custom call disposition notes, among a number of other things. The RingCentral CRM extension currently supports the following CRM platforms: Insightly, Redtail, Pipedrive, and Clio. Don't see your CRM in the list? Submit your idea to the RingCentral Ideas portal so that we can add support for it.
Supported CRM platforms: Pipedrive, Insightly, Clio, Redtail, Bullhorn
Disclaimer: RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any RingCentral Labs app please consult each project's GitHub Issues message boards - RingCentral support is not available for these applications.
User reviews
- Great support from the developer Da Kong, with excellent communication skills.
- Works well with Pipedrive, opening contacts in a new web page.
- Responds quickly to feature requests.
- Fixed issues quickly, leading to satisfaction with the app.
- Provides reliable integration with Insightly for some users.
- Issues with accessing Clio Contacts.
- No caller ID feature and cannot log time.
- Calls not auto logging to activity history in Insightly.
- Errors related to contact integration and messages stating 'contact cannot be found.'
- Poor response for unresolved issues from customer support.
- Da Kong's support and communication
- Problems with Clio Contacts and auto logging
- Integration issues with Insightly
- Positive experiences with Pipedrive
- Feedback about unreliable features in the new extension
Recent reviews
Extension safety
Risk impact
RingCentral CRM Extension requires a few sensitive permissions. Exercise caution before installing.
Risk likelihood
RingCentral CRM Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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