RingCentral App Connect

A RingCentral extension for CRM platforms

RingCentral App Connect - CRM Integration

"RingCentral App Connect" is a Chrome extension that embeds a web phone into supported CRM platforms, allowing users to make calls, send SMS, sync call history, and automate key functions to enhance sales efficiency. It currently supports Pipedrive, Insightly, Clio, Redtail, and Bullhorn. With its user-friendly features, sales professionals can streamline their workflow and improve productivity.

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Extension stats

By: RingCentral

Users: 6,000+

Rating: 3.92

(13)

Version: 1.3.5 (Last updated: 2025-01-21)

Creation date: 2023-02-24

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
alarms
tabs
background
unlimitedStorage
notifications

Size: 15.84M

Email: is*****@ringcentral.com

URLs: Privacy policy

Ranking

# 12,602 ▲ 10

Other rankings

#5074 in Social Networking

#112 in connection keyword 41 ▲ 1

#130 in apps keyword 98 ▲ 6

#134 in connect keyword 81 ▲ 10

#166 in platform keyword 41 ▼ 2

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Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

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Documentation: https://ringcentral.github.io/rc-unified-crm-extension/

Release notes: https://ringcentral.github.io/rc-unified-crm-extension/release-notes/

The RingCentral App Connect embeds a fully-functional web phone into a set of supported CRM platforms. In addition, the App Connect provides a deep integration with your RingCentral account to automate a number of key functions to help sales people save time and be more efficient. With the App Connect users can easily click any phone number to call that number and send an SMS, synchronize their call history with their CRM platform, schedule meetings, enter custom call disposition notes, among a number of other things. The RingCentral App Connect currently supports the following CRM platforms: Insightly, Redtail, Pipedrive, and Clio. Don't see your CRM in the list? Submit your idea to the RingCentral Ideas portal so that we can add support for it.

Supported CRM platforms: Pipedrive, Insightly, Clio, Redtail, Bullhorn

Disclaimer: RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any RingCentral Labs app please consult each project's GitHub Issues message boards - RingCentral support is not available for these applications.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

The app continues to improve with each release and the team is responsive to feedback.
Great integration with Pipedrive, allowing quick access to contact information during calls.
Helpful customer support, particularly noted for Da Kong's assistance.

Cons

Integration issues with Clio Contacts and auto logging features not functioning.
Lack of communication and solutions from RingCentral regarding reported issues.
Some users have experienced errors with the new extension, such as contact not being found.

Most mentioned

Integration problems with Clio and Insightly.
Positive feedback regarding customer support.
Ongoing improvements and new features being added.

User reviews

This is a great tool that keeps improving with every release. The team and product manager behind it are actively listening and taking on feedback via the RC forum and it has already come a long way since initial release. They're now bringing in AI/Transcript features too which is a much welcomed next step. If you're reading this and considering using the tool to connect with Bullhorn - I highly recommend it. Also recommend joining the community forum if you want to give input.