RingCentral CRM Extension

A RingCentral extension for CRM platforms

RingCentral CRM Extension | Supported CRM Platforms

RingCentral CRM Extension is a fully-functional web phone embedded into supported CRM platforms, providing a deep integration with RingCentral account to automate key functions for sales efficiency. Users can easily click to call or send an SMS, sync call history, schedule meetings, enter custom call disposition notes, and more.

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Extension stats

By: RingCentral

Users: 5,000+

Rating: 3.83

(12)

Version: 1.3.2 (Last updated: 2024-12-16)

Creation date: 2023-02-24

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
alarms
tabs
background
unlimitedStorage
notifications

Size: 13.86M

Email: is*****@ringcentral.com

URLs: Privacy policy

Ranking

# 14,654 ▲ 101

Other rankings

#5074 in Social Networking ▼ 5 #139 in documentation keyword 15 ▲ 3 #143 in release keyword 16 ▲ 3 #147 in platform keyword 2 ▼ 5

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Extension summary

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Documentation: https://ringcentral.github.io/rc-unified-crm-extension/

Release notes: https://ringcentral.github.io/rc-unified-crm-extension/release-notes/

The RingCentral CRM extension embeds a fully-functional web phone into a set of supported CRM platforms. In addition, the CRM extension provides a deep integration with your RingCentral account to automate a number of key functions to help sales people save time and be more efficient. With the CRM extension users can easily click any phone number to call that number and send an SMS, synchronize their call history with their CRM platform, schedule meetings, enter custom call disposition notes, among a number of other things. The RingCentral CRM extension currently supports the following CRM platforms: Insightly, Redtail, Pipedrive, and Clio. Don't see your CRM in the list? Submit your idea to the RingCentral Ideas portal so that we can add support for it.

Supported CRM platforms: Pipedrive, Insightly, Clio, Redtail, Bullhorn

Disclaimer: RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any RingCentral Labs app please consult each project's GitHub Issues message boards - RingCentral support is not available for these applications.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Great support from Da Kong, who is responsive and helpful.
Works well with Pipedrive, allowing easy access to contact information.
New extension is better than the previous version.

Cons

Issues with Clio integration, specifically not accessing contacts and logging calls.
Delay in receiving support and solutions for integration problems.
Occasional error messages and problems with auto-logging calls.

Most mentioned

Lack of contact integration with Clio.
Responsive support from Da Kong.
Improvements in the new extension compared to the old one.

User reviews

we need dark mode

Jack Beaver, 2024-11-18

Been a ringcentral since inception, our property management company could not live without it, thank you Ringcentral for another great app.

Jonathan Fleming, 2024-03-25

Enough of a reason on its own to keep RingCentral and insightly indefinitely, rather than switch for cheaper solutions or those sold as being tailored for our industry (recruitment).