RingCentral Contact Center Voice

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

RingCentral Contact Center Voice - Reliable WebRTC for Agents

RingCentral Contact Center Voice is a robust Chrome extension that uses WebRTC technology for sending and receiving phone calls. This extension connects the Contact Center to the RingCentral Office, providing an in-browser interface for agents to easily monitor their status and handle calls. The extension strives to deliver high-quality voice experiences for both customers and agents.

Download

Extension stats

By: RingCentral

Users: 30,000+

Rating: 2.91

(11)

Version: 2.1.2 (Last updated: 2024-11-18)

Creation date: 2019-04-09

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
downloads
contentSettings
notifications
tabs
offscreen

Host permissions:

https://platform.ringcentral.com/*

Size: 2.98M

Email: is*****@ringcentral.com

URLs: Privacy policy

Ranking

# 5,084 ▲ 356

Other rankings

#10730 in Workflow & Planning ▲ 4 #7 in contact keyword 26 ▼ 2 #84 in receive keyword 26 ▲ 1 #176 in agent keyword 63 ▲ 3

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

Want to check extension ranking and stats more quickly for other Chrome extensions? Install Chrome-Stats extension to view Chrome-Stats data as you browse the Chrome Web Store.

Extension summary

Analyze keywords

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:

See agent state immediately in the browser
Send and receive all calls directly from the Agent Desktop
Establish agent WebRTC connections directly from the Agent Desktop

RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well for its intended purpose, particularly for outbound call centers.
Automatically accepts calls, reducing the need for manual initiation.
Can enhance efficiency in outbound-only environments.

Cons

Unreliable and poorly integrated with Salesforce.
Lacks flexibility in call handling for both inbound and outbound calls.
Automatic gain control overrides audio settings.
Limited call control functionality beyond ending calls.

Most mentioned

Automatic call acceptance feature causes issues with inbound calls.
Desire for adjustable ring volume and tone options.
Poor design and integration issues.

User reviews

Unreliable. Poor design. Poorly integrated with Salesforce.

Gabriel Segovia, 2024-12-26

Unreliable. Poor design. Poorly integrated with Salesforce.

Douglas Granville, 2024-11-08

Mario Sánchez, 2024-04-13

View all user reviews

Extension safety

Risk impact

RingCentral Contact Center Voice requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.