RingCentral Contact Center Voice

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

RingCentral Contact Center Voice - Reliable WebRTC for Agents

RingCentral Contact Center Voice is a robust Chrome extension that uses WebRTC technology for sending and receiving phone calls. This extension connects the Contact Center to the RingCentral Office, providing an in-browser interface for agents to easily monitor their status and handle calls. The extension strives to deliver high-quality voice experiences for both customers and agents.

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Extension stats

By: RingCentral

Users: 30,000+

Rating: 3.10

(10)

Version: 2.1.2 (Last updated: 2024-11-18)

Creation date: 2019-04-09

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
downloads
contentSettings
notifications
tabs
offscreen

Host permissions:

https://platform.ringcentral.com/*

Size: 2.98M

Email: is*****@ringcentral.com

URLs: Privacy policy

Ranking

# 4,961 ▲ 82

Other rankings

#10798 in Workflow & Planning ▲ 27 #2 in contact keyword 31 ▲ 1 #60 in receive keyword 27 ▼ 8 #159 in agent keyword 60 ▼ 2

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:

See agent state immediately in the browser
Send and receive all calls directly from the Agent Desktop
Establish agent WebRTC connections directly from the Agent Desktop

RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.

User reviews

Unreliable. Poor design. Poorly integrated with Salesforce.

Douglas Granville, 2024-11-08

Mario Sánchez, 2024-04-13

It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

Anthony Onorato, 2023-03-07

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Extension safety

Risk impact

RingCentral Contact Center Voice requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.