RingCentral Contact Center Voice

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

RingCentral Contact Center Voice - Reliable WebRTC for Agents

RingCentral Contact Center Voice is a robust Chrome extension that uses WebRTC technology for sending and receiving phone calls. This extension connects the Contact Center to the RingCentral Office, providing an in-browser interface for agents to easily monitor their status and handle calls. The extension strives to deliver high-quality voice experiences for both customers and agents.

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Extension stats

By: RingCentral

Users: 30,000+

Rating: 2.91

(11)

Version: 2.1.2 (Last updated: 2024-11-18)

Creation date: 2019-04-09

Permissions:

storage
downloads
contentSettings
notifications
tabs
offscreen

Host permissions:

https://platform.ringcentral.com/*

Size: 2.98M

Email: is*****@ringcentral.com

URLs: Privacy policy

Full description: See detailed description

Ranking

# 4,757 ▲ 93

Other rankings

#10063 in Workflow & Planning ▲ 112 #8 in contact keyword 38 ▼ 2 #108 in receive keyword 29 ▼ 3 #178 in agent keyword 63 ▼ 1

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well for its intended purpose, particularly for outbound call centers.
Automatically accepts calls, reducing the need for manual initiation.
Can enhance efficiency in outbound-only environments.

Cons

Unreliable and poorly integrated with Salesforce.
Lacks flexibility in call handling for both inbound and outbound calls.
Automatic gain control overrides audio settings.
Limited call control functionality beyond ending calls.

Most mentioned

Automatic call acceptance feature causes issues with inbound calls.
Desire for adjustable ring volume and tone options.
Poor design and integration issues.

User reviews

Unreliable. Poor design. Poorly integrated with Salesforce.

Gabriel Segovia, 2024-12-26

Unreliable. Poor design. Poorly integrated with Salesforce.

Douglas Granville, 2024-11-08

It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

Anthony Onorato, 2023-03-07

View all user reviews

Extension safety

Risk impact

RingCentral Contact Center Voice requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of RingCentral Contact Center Voice. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
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