RingCentral Contact Center Voice

RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

What is RingCentral Contact Center Voice?

RingCentral Contact Center Voice is a robust Chrome extension that uses WebRTC technology for sending and receiving phone calls. This extension connects the Contact Center to the RingCentral Office, providing an in-browser interface for agents to easily monitor their status and handle calls. The extension strives to deliver high-quality voice experiences for both customers and agents.

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Stats

By: RingCentral

View on Chrome Web Store

Users: 20,000+

Rating: 3.33 (9)

Version: 2.0.4 (Last updated: 2024-04-20)

Creation date: 2019-04-09

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

storage
downloads
contentSettings
notifications
tabs

Host permissions:

https://platform.ringcentral.com/*

Size: 2.97M

Email: is*****@ringcentral.com

URLs: Privacy policy

Stats date:

Chrome-Stats Rank

# 6923 ▼ 65

Other rankings

#10050 in Workflow & Planning ▲ 13 #11 in contact keyword 46 ▼ 8 #32 in receive keyword 28 ▲ 5 #102 in agent keyword 46 ▼ 12

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:

See agent state immediately in the browser
Send and receive all calls directly from the Agent Desktop
Establish agent WebRTC connections directly from the Agent Desktop

RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.

User reviews

Mario Sánchez, 2024-04-13

It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

Anthony Onorato, 2023-03-07

Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows

RetroHipster 94, 2022-03-26

View all user reviews

Safety

Risk impact

RingCentral Contact Center Voice is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install RingCentral Contact Center Voice if you trust the publisher.