Chrome-Stats extension
CXone Agent WebRTC Extension
CXone Agent WebRTC Extension
What is CXone Agent WebRTC Extension?
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Summary
CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.
When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
User reviews
Razel Moreno, 2024-03-19Safety
Risk impact
CXone Agent WebRTC Extension is safe to use. It does not request any sensitive permissions.
Risk likelihood
CXone Agent WebRTC Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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