CXone Agent WebRTC Extension

CXone Agent WebRTC Extension
What is CXone Agent WebRTC Extension?
The 'CXone Agent WebRTC Extension' is a specially designed Chrome extension that provides an advanced softphone experience. It transfers the audio path out of the browser application, ensuring increased reliability. This extension ensures that active audio with any customer isn't jeopardized, even when the CXone Agent is refreshed or unforeseen closure occurs, making it an indispensable tool for smooth and uninterrupted customer service.

Extension stats

Users: 100,000+
Rating: 4.00 (3)
Version: 1.0.12 (Last updated: 2024-10-16)
Creation date: 2023-03-03
Risk impact: Very low risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • offscreen
Size: 377.86K

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.

When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.

User reviews

by Israel, 2024-08-15

by Andre Fontinhas, 2024-05-15

by Razel Moreno, 2024-03-19
View all user reviews

Extension safety

Risk impact

CXone Agent WebRTC Extension does not require any sensitive permissions.

Risk likelihood

CXone Agent WebRTC Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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Promo images

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