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CXone Agent WebRTC Extension
CXone Agent WebRTC Extension
What is CXone Agent WebRTC Extension?
The 'CXone Agent WebRTC Extension' is a specially designed Chrome extension that provides an advanced softphone experience. It transfers the audio path out of the browser application, ensuring increased reliability. This extension ensures that active audio with any customer isn't jeopardized, even when the CXone Agent is refreshed or unforeseen closure occurs, making it an indispensable tool for smooth and uninterrupted customer service.
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Summary
CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.
When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
Safety
Risk impact
CXone Agent WebRTC Extension is safe to use. It does not request any sensitive permissions.
Risk likelihood
CXone Agent WebRTC Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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