CXone Agent Extension

CXone Agent Browser Extension

CXone Agent Extension - Streamlined CRM Integration

CXone Agent Extension is a proficient tool designed to integrate with any CRM and consolidate customer interactions. It provides users with a unified inbox for all interactions, allowing for consistent service across different channels. It empowers agents with complete insights into customer journeys via an aggregated contact history and data card, making them more efficient and proactive.

Download

Extension stats

By: agentupdates

Users: 6,000+

-1,000

Rating: 4.33

(6)

Version: 1.0.32 (Last updated: 2025-01-08)

Creation date: 2022-11-05

Permissions:

storage
activeTab
contextMenus
offscreen

Size: 579.58K

Email: ch*****@niceincontact.com

Full description: See detailed description

Ranking

# 12,295 ▼ 917

Other rankings

#10 in agent keyword 32 ▼ 1 #86 in customer keyword 36 ▼ 3 #111 in skill keyword 2 ▲ 2 #136 in contact keyword 45 ▲ 2 #254 in channel keyword 16 ▲ 2

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

Ring won't make sound on multiple machines and multiple devices. Asks to sign in on each tab, or wipes favorites. Do not recommend. Use Max Agent instead.

Chad Simons, 2024-02-28

Great tool and very easy to use across multiple CRMS!

Michael Roberts, 2023-06-30

This application works very smoothly and supports most of the features like voice , social media etc. Also it provides unique capability for agent to utilize apps like calendar, directories, queues along with their wait time etc. Love it and will recommend to all

Mahesh Chandiramani, 2023-01-24

View all user reviews

Extension safety

Risk impact

CXone Agent Extension requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Low ******* ****** ** *** ********* ********

Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of CXone Agent Extension. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

Upgrade to see full risk analysis details