NICE inContact Log Collector - beta

Collects log files to troubleshoot NICE inContact agent issues.

NICE inContact Log Collector - beta

"NICE inContact Log Collector - beta" is a Chrome extension designed to assist InContact MAX and CXONE agents by collecting JSON files, console logs, and InContact MAX logs directly from their browser. The recent update replaced .har file saving with JSON format, optimizing resource usage while ensuring compatibility with .har analysis tools. This tool is essential for troubleshooting agent-related issues efficiently.

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Extension stats

By: Team SERPA

Users: 200

-57

Rating: 4.00

(2)

Version: 1.4 (Last updated: 2024-02-13)

Creation date: 2021-10-07

Permissions:

declarativeContent
activeTab
debugger
scripting
downloads
tabs

Host permissions:

https://*.nicecxone.com/*
https://*.niceincontact.com/*
https://*.nice-incontact.com/*

Size: 26.16K

Email: ta*****@optus.com.au

URLs: Privacy policy

Full description: See detailed description

Ranking

# 55,072 ▼ 4,903

Other rankings

#8081 in Developer Tools ▼ 32

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

Handy app for log collection for NICE Engineers. Now supports CXone Agent app browser version! Improvement opportunities - Please add support for CXone Agent Embedded for ServiceNow. - Please add an auto recording option when CXone Agent is opened - Please add a prompt to resume recording after stopping and downloading the log files.

Aaron Fleury, 2024-01-09

Great, easy to use extension to simplify the collection of agent logs for vendor support.

Jay Williams, 2022-02-11

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Extension safety

Risk impact

NICE inContact Log Collector - beta requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Allows for debugging of other web apps and extensions, which can intersect with sensitive information and security boundaries.
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Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of NICE inContact Log Collector - beta. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
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