NICE inContact Log Collector - beta

Collects log files to troubleshoot NICE inContact agent issues.

NICE inContact Log Collector - beta

"NICE inContact Log Collector - beta" is a Chrome extension designed to assist InContact MAX and CXONE agents by collecting JSON files, console logs, and InContact MAX logs directly from their browser. The recent update replaced .har file saving with JSON format, optimizing resource usage while ensuring compatibility with .har analysis tools. This tool is essential for troubleshooting agent-related issues efficiently.

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Extension stats

By: Team SERPA

Users: 758

Rating: 4.00

(2)

Version: 1.4 (Last updated: 2024-02-13)

Creation date: 2021-10-07

Risk impact: High risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 3

Permissions:

declarativeContent
activeTab
debugger
scripting
downloads
tabs

Host permissions:

https://*.nicecxone.com/*
https://*.niceincontact.com/*
https://*.nice-incontact.com/*

Size: 26.16K

Email: ta*****@optus.com.au

URLs: Privacy policy

Ranking

# 33,508 ▼ 14

Other rankings

#7538 in Developer Tools ▼ 28

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

This extension enhances the capabilities of InContact MAX and CXONE agents by facilitating the collection of JSON files, console logs, InContact MAX logs directly from their browser tab.

Update 1.4: The functionality for saving .har files has been substituted with JSON format due to its reduced demand on computing resources while still maintaining compatibility with analysis via a .har analyser.

User reviews

Handy app for log collection for NICE Engineers. Now supports CXone Agent app browser version! Improvement opportunities - Please add support for CXone Agent Embedded for ServiceNow. - Please add an auto recording option when CXone Agent is opened - Please add a prompt to resume recording after stopping and downloading the log files.

Aaron Fleury, 2024-01-09

Great, easy to use extension to simplify the collection of agent logs for vendor support.

Jay Williams, 2022-02-11

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Extension safety

Risk impact

NICE inContact Log Collector - beta requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.