NICE inContact Log Collector - beta

Collects log files to troubleshoot NICE inContact agent issues.

What is NICE inContact Log Collector - beta?

The 'NICE inContact Log Collector' is a Chrome extension tailored for Incontact MAX agents. It collects HAR files, console logs, and MAX Incontact logs right from the browser. An essential tool for troubleshooting common and intricate agent issues.

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Stats

By: Team SERPA

View on Chrome Web Store

Users: 736 ▲ 15

Rating: 4.00 (2)

Version: 1.4 (Last updated: 2024-02-13)

Creation date: 2021-10-07

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

declarativeContent
activeTab
debugger
scripting
downloads
tabs

Host permissions:

https://*.nicecxone.com/*
https://*.niceincontact.com/*
https://*.nice-incontact.com/*

Size: 26.16K

Email: ta*****@optus.com.au

URLs: Privacy policy

Stats date:

Chrome-Stats Rank

# 33229 ▲ 144

Other rankings

#6085 in Developer Tools ▲ 10 #264 in beta keyword 38 ▲ 5

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

This extension enhances the capabilities of InContact MAX and CXONE agents by facilitating the collection of JSON files, console logs, InContact MAX logs directly from their browser tab.

Update 1.4: The functionality for saving .har files has been substituted with JSON format due to its reduced demand on computing resources while still maintaining compatibility with analysis via a .har analyser.

User reviews

Handy app for log collection for NICE Engineers. Now supports CXone Agent app browser version! Improvement opportunities - Please add support for CXone Agent Embedded for ServiceNow. - Please add an auto recording option when CXone Agent is opened - Please add a prompt to resume recording after stopping and downloading the log files.

Aaron Fleury, 2024-01-09

Handy app for log collection. Now supports CXone Agent app, however, no longer collects HAR log files. It would be super helpful if this app could automatically start recording when CXone Agent is opened and have a prompt to resume recording after stopping and downloading the log files.

Aaron Fleury, 2024-01-09

Great, easy to use extension to simplify the collection of agent logs for vendor support.

Jay Williams, 2022-02-11

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Safety

Risk impact

NICE inContact Log Collector - beta is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install NICE inContact Log Collector - beta if you trust the publisher.