NICE inContact Log Collector - beta

Collects log files to troubleshoot NICE inContact agent issues.
What is NICE inContact Log Collector - beta?
The 'NICE inContact Log Collector' is a Chrome extension tailored for Incontact MAX agents. It collects HAR files, console logs, and MAX Incontact logs right from the browser. An essential tool for troubleshooting common and intricate agent issues.

Extension stats

Users: 736 ▲ 64
Rating: 4.00 (2)
Version: 1.4 (Last updated: 2024-02-13)
Creation date: 2021-10-07
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • declarativeContent
  • activeTab
  • debugger
  • scripting
  • downloads
  • tabs
Host permissions:
  • https://*.nicecxone.com/*
  • https://*.niceincontact.com/*
  • https://*.nice-incontact.com/*
Size: 26.16K

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

This extension enhances the capabilities of InContact MAX and CXONE agents by facilitating the collection of JSON files, console logs, InContact MAX logs directly from their browser tab.

Update 1.4: The functionality for saving .har files has been substituted with JSON format due to its reduced demand on computing resources while still maintaining compatibility with analysis via a .har analyser.

User reviews

Handy app for log collection for NICE Engineers. Now supports CXone Agent app browser version! Improvement opportunities - Please add support for CXone Agent Embedded for ServiceNow. - Please add an auto recording option when CXone Agent is opened - Please add a prompt to resume recording after stopping and downloading the log files.
by Aaron Fleury, 2024-01-09

Great, easy to use extension to simplify the collection of agent logs for vendor support.
by Jay Williams, 2022-02-11
View all user reviews

Extension safety

Risk impact

NICE inContact Log Collector - beta requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk likelihood

NICE inContact Log Collector - beta is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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