RingCentral for HubSpot

RingCentral for HubSpot - Streamline Your Business Communication

'RingCentral for HubSpot' is a Chrome extension built to make your workflow seamless. This tool embeds RingCentral's key capabilities like calling, messaging, click-to-call & SMS into your HubSpot CRM. It features instant screen pop for identifying callers by their HubSpot record, allows logging of calls and messages, and provides comprehensive analytics for actionable insights, all within your browser and without the need for additional software download.

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Extension stats

By: RingCentral

Users: 10,000+

Rating: 2.89

(18)

Version: 24.3.13 (Last updated: 2024-10-11)

Creation date: 2021-11-17

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

background
notifications
storage
system.display

Host permissions:

https://*.ringcentral.com/*
https://*.ringcentral.biz/*

Size: 7.09M

Email: is*****@ringcentral.com

URLs: Privacy policy

Ranking

# 9,038 ▲ 618

Other rankings

#11028 in Workflow & Planning ▲ 35 #177 in guide keyword 48 ▲ 1

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

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With RingCentral for Hubspot, we embed key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot.

Features

Call controls: Leverage RingCentral calling capabilities, answer inbound and make outbound calls without ever navigating away from Hubspot.
Message Hub: Access all RingCentral text messages, voicemails, and faxes from one place.
Click-to-call and Click-to-SMS : Easily click HubSpot phone entries to call or text right within your browser or your RingCentral chrome extension.
Instant screen pop: When a call comes in, RingCentral for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact.
Association call logging: You may manually log calls with several associations. Be able to log a call under several associations, such as the contact, company, active deals, or tickets. You may also let the app log your calls automatically.
Server side text logging: Support logging a message as Activity under several associations, such as a contact, company, active deals or tickets either automatically or manually. The app can log new texts received to your HubSpot record even when you are offline.
Analytics: Make custom reports, and view your RingCentral data within Hubspot. Get actionable insights with invaluable metrics into individual and team performance.
Work the way you want: There’s no software to download; you can log on and get access to RingCentral for Hubspot from any PC or Mac.

Documentation User guide https://netstorage.ringcentral.com/guides/hubspot_user_guide.pdf

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Integration with HubSpot is useful for syncing contacts and improving intra-staff communication.
Works as advertised when functional; effective for auto-popup of contact records for incoming calls.

Cons

Inability to change or mute the ringer volume which is too loud and anxiety-inducing.
Recent updates have caused bugs and issues, such as inability to match contacts and crashes during calls.
UI changes have made the application harder to use and less visually appealing.

Most mentioned

Ringer volume and ringtone issues.
Problems with updates causing functionality to break.
Integration features with HubSpot could use improvements.

User reviews

David White, 2024-11-12

This most recent Update has obnoxiously increased the Size of the UI to look like a Jitterbug Phone and disabled the previous formatting for Typing in text after a call, making it much more difficult to Document. This recent update is truly abysmal, not a single feature nor function has been improved, just changed and made worse.

Dannion Conrad, 2024-08-06

Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone. A temporary solution would be to put the audio file for the ringer into Audacity and halve the gain until you can implement volume controls. For the love of god please do this, I am being forced to use this extension and the ringer is a form of cruel and unusual punishment.