RingCentral for HubSpot

Name: RingCentral for HubSpot
Rating: 2.888888888888889 (18 reviews)
Author: RingCentral

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RingCentral for HubSpot is a powerful Chrome extension that integrates RingCentral's communication features directly into your HubSpot CRM. Experience seamless inbound and outbound calling without leaving your CRM interface, and manage messages including texts, voicemails, and faxes from a centralized Message Hub. The extension offers click-to-call and click-to-SMS functionality, enabling quick communication with your contacts.

Enjoy instant screen pop notifications that link incoming calls to existing HubSpot records, with options to create new contacts on the fly. Calls and messages can be automatically or manually logged with multiple associations such as contacts, companies, deals, or tickets, ensuring your CRM data stays accurate and comprehensive. Additionally, RingCentral for HubSpot provides detailed analytics and customizable reports, giving teams actionable insights into individual and overall performance—all accessible without installing additional software, compatible with both PC and Mac systems.

Extension Communication Productivity SaaS

By:

Users:

Rating:

Version:

25.2.11 Last updated: 2025-05-26

Creation date:

2021-11-17

Risk:

Permissions:

background
notifications
storage
system.display

Host permissions:

https://*.ringcentral.com/*
https://*.ringcentral.biz/*

Size:

3.39MB

Email:

is*****@ringcentral.com

URLs:

Full description:

Source:

Chrome Web Store

Data ingested on:

2025-07-09

Ranking

# 8,834 ▲ 73

Other rankings

#10180 in Workflow & Planning ▼ 1 #165 in guide keyword 16 ▲ 16 #257 in company keyword 10 ▲ #285 in install keyword 73 ▲

User reviews

Users appreciate the integration of RingCentral with HubSpot for seamless contact syncing, automatic contact popups on incoming calls, and enhanced team communications. However, multiple reviews highlight serious issues including the inability to control or mute the loud, outdated ringtone, detrimental UI changes in the latest update, problems with contact matching and call recognition, and frequent bugs causing crashes. Users strongly request features like ringtone volume control, mute options, and fixes to recent update regressions to improve usability and reduce frustration.

Pros

Integration enables automatic popup of contact records for incoming calls, improving ease of access to caller information.
Contact synchronization between RingCentral and HubSpot works well, facilitating better communication and record-keeping.
The extension supports logging calls and improves intra-staff communications regarding customer interactions.
Google Single Sign-On (SSO) works smoothly for logging in.
The integration allows some level of workflow enhancement within HubSpot for call management.

Cons

No option to adjust, mute, or change the ringtone; the loud and outdated ring tone causes user frustration and anxiety.
The latest update increased UI size drastically and removed convenient formatting options, making documentation harder.
Frequent bugs, crashes during calls, and issues matching contacts that result in errors or unknown contact labels.
Calls are not recognized unless the extension window is open after recent update, reducing usability.
Lack of volume controls and inability to manage call notifications (ringer doesn't turn off except on DND) negatively affects user experience.

Recent reviews

This most recent Update has obnoxiously increased the Size of the UI to look like a Jitterbug Phone and disabled the previous formatting for Typing in text after a call, making it much more difficult to Document. This recent update is truly abysmal, not a single feature nor function has been improved, just changed and made worse.

Da*****, 2024-08-06

Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone. A temporary solution would be to put the audio file for the ringer into Audacity and halve the gain until you can implement volume controls. For the love of god please do this, I am being forced to use this extension and the ringer is a form of cruel and unusual punishment.

us*****, 2024-04-04

It was working great until this week. Now after i type the contact name and pick the name out of the hubspot list that pops up, when i go to connect the call the contact field changes to "unknown" and i get a pop up that says 'unable to match contact. try to match in call history"

Th*****, 2024-02-28

View all user reviews ›

Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

RingCentral for HubSpot requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Medium ******* ******* ************* ***** *** ** ******* *** **** ******* ****** ******** *******
Low ******* ****** ** *** ********* ******** ********************

Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

RingCentral for HubSpot may not be trust-worthy. Avoid installing if possible unless you really trust this publisher.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
Medium **** ********* *** *** **** *******
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****

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