RingCentral for HubSpot

RingCentral for HubSpot - Streamline Your Business Communication

'RingCentral for HubSpot' is a Chrome extension built to make your workflow seamless. This tool embeds RingCentral's key capabilities like calling, messaging, click-to-call & SMS into your HubSpot CRM. It features instant screen pop for identifying callers by their HubSpot record, allows logging of calls and messages, and provides comprehensive analytics for actionable insights, all within your browser and without the need for additional software download.

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Extension stats

By: RingCentral

Users: 20,000+

Rating: 2.89

(18)

Version: 24.3.13 (Last updated: 2024-10-11)

Creation date: 2021-11-17

Permissions:

background
notifications
storage
system.display

Host permissions:

https://*.ringcentral.com/*
https://*.ringcentral.biz/*

Size: 7.09M

Email: is*****@ringcentral.com

URLs: Privacy policy

Full description: See detailed description

Ranking

# 6,000 ▲ 77

Other rankings

#10258 in Workflow & Planning ▲ 127 #175 in guide keyword 6 ▼ 2

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Integration with HubSpot is useful for syncing contacts and improving intra-staff communication.
Works as advertised when functional; effective for auto-popup of contact records for incoming calls.

Cons

Inability to change or mute the ringer volume which is too loud and anxiety-inducing.
Recent updates have caused bugs and issues, such as inability to match contacts and crashes during calls.
UI changes have made the application harder to use and less visually appealing.

Most mentioned

Ringer volume and ringtone issues.
Problems with updates causing functionality to break.
Integration features with HubSpot could use improvements.

User reviews

This most recent Update has obnoxiously increased the Size of the UI to look like a Jitterbug Phone and disabled the previous formatting for Typing in text after a call, making it much more difficult to Document. This recent update is truly abysmal, not a single feature nor function has been improved, just changed and made worse.

Dannion Conrad, 2024-08-06

Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone. A temporary solution would be to put the audio file for the ringer into Audacity and halve the gain until you can implement volume controls. For the love of god please do this, I am being forced to use this extension and the ringer is a form of cruel and unusual punishment.

username is taken (septicdank), 2024-04-04

It was working great until this week. Now after i type the contact name and pick the name out of the hubspot list that pops up, when i go to connect the call the contact field changes to "unknown" and i get a pop up that says 'unable to match contact. try to match in call history"

Thiana Nebel, 2024-02-28

View all user reviews

Extension safety

Risk impact

RingCentral for HubSpot requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Medium ******* ******* ************* ***** *** ** ******* *** **** ******* ****** ******** *******
Low ******* ****** ** *** ********* ******** **************** ***************

Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of RingCentral for HubSpot. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** *** **** *******
Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****

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