RingCentral for HubSpot

RingCentral for HubSpot

RingCentral for HubSpot

  • RingCentral for HubSpot
  • RingCentral for HubSpot
  • RingCentral for HubSpot
  • RingCentral for HubSpot
  • RingCentral for HubSpot
What is RingCentral for HubSpot?
'RingCentral for HubSpot' is a Chrome extension built to make your workflow seamless. This tool embeds RingCentral's key capabilities like calling, messaging, click-to-call & SMS into your HubSpot CRM. It features instant screen pop for identifying callers by their HubSpot record, allows logging of calls and messages, and provides comprehensive analytics for actionable insights, all within your browser and without the need for additional software download.
Stats
Users: 10,000+
Rating: 2.88 (16)
Version: 24.1.31 (Last updated: 2024-04-24)
Creation date: 2021-11-17
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • background
  • notifications
  • storage
  • system.display
Host permissions:
  • https://*.ringcentral.com/*
  • https://*.ringcentral.biz/*
Size: 10.70M
Stats date:

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Summary

With RingCentral for Hubspot, we embed key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot.

Features

  • Call controls: Leverage RingCentral calling capabilities, answer inbound and make outbound calls without ever navigating away from Hubspot.
  • Message Hub: Access all RingCentral text messages, voicemails, and faxes from one place.
  • Click-to-call and Click-to-SMS : Easily click HubSpot phone entries to call or text right within your browser or your RingCentral chrome extension.
  • Instant screen pop: When a call comes in, RingCentral for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact.
  • Association call logging: You may manually log calls with several associations. Be able to log a call under several associations, such as the contact, company, active deals, or tickets. You may also let the app log your calls automatically.
  • Server side text logging: Support logging a message as Activity under several associations, such as a contact, company, active deals or tickets either automatically or manually. The app can log new texts received to your HubSpot record even when you are offline.
  • Analytics: Make custom reports, and view your RingCentral data within Hubspot. Get actionable insights with invaluable metrics into individual and team performance.
  • Work the way you want: There’s no software to download; you can log on and get access to RingCentral for Hubspot from any PC or Mac.

Documentation User guide https://netstorage.ringcentral.com/guides/hubspot_user_guide.pdf

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User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Integration with HubSpot
  • Auto popup of contact records for incoming calls
  • Improves intra-staff communications
Cons
  • Lack of control over ringer volume and ringtone
  • Bugs and crashes
  • Issues with authentication and logging in
Most mentioned
  • Lack of control over ringer volume and ringtone
  • Bugs and crashes
  • Integration with HubSpot
  • Auto popup of contact records for incoming calls
Recent reviews
Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone. A temporary solution would be to put the audio file for the ringer into Audacity and halve the gain until you can implement volume controls. For the love of god please do this, I am being forced to use this extension and the ringer is a form of cruel and unusual punishment.

Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone.

It was working great until this week. Now after i type the contact name and pick the name out of the hubspot list that pops up, when i go to connect the call the contact field changes to "unknown" and i get a pop up that says 'unable to match contact. try to match in call history"
by Thiana Nebel Thiana Nebel, 2024-02-28
View all user reviews
Safety
Risk impact

RingCentral for HubSpot may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.

Risk likelihood

RingCentral for HubSpot is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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