RingCentral for HubSpot

What is RingCentral for HubSpot?

'RingCentral for HubSpot' is a Chrome extension built to make your workflow seamless. This tool embeds RingCentral's key capabilities like calling, messaging, click-to-call & SMS into your HubSpot CRM. It features instant screen pop for identifying callers by their HubSpot record, allows logging of calls and messages, and provides comprehensive analytics for actionable insights, all within your browser and without the need for additional software download.

Download

Stats

By: RingCentral

View on Chrome Web Store

Users: 10,000+

Rating: 2.88 (16)

Version: 24.1.31 (Last updated: 2024-04-24)

Creation date: 2021-11-17

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

background
notifications
storage
system.display

Host permissions:

https://*.ringcentral.com/*
https://*.ringcentral.biz/*

Size: 10.70M

Email: is*****@ringcentral.com

URLs: Privacy policy

Stats date:

Chrome-Stats Rank

# 9540 ▼ 11

Other rankings

#10274 in Workflow & Planning ▲ 44 #146 in guide keyword 10 ▼ 2 #286 in contact keyword 41 ▲ 2 #290 in company keyword 15 ▲

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

With RingCentral for Hubspot, we embed key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot.

Features

Call controls: Leverage RingCentral calling capabilities, answer inbound and make outbound calls without ever navigating away from Hubspot.
Message Hub: Access all RingCentral text messages, voicemails, and faxes from one place.
Click-to-call and Click-to-SMS : Easily click HubSpot phone entries to call or text right within your browser or your RingCentral chrome extension.
Instant screen pop: When a call comes in, RingCentral for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact.
Association call logging: You may manually log calls with several associations. Be able to log a call under several associations, such as the contact, company, active deals, or tickets. You may also let the app log your calls automatically.
Server side text logging: Support logging a message as Activity under several associations, such as a contact, company, active deals or tickets either automatically or manually. The app can log new texts received to your HubSpot record even when you are offline.
Analytics: Make custom reports, and view your RingCentral data within Hubspot. Get actionable insights with invaluable metrics into individual and team performance.
Work the way you want: There’s no software to download; you can log on and get access to RingCentral for Hubspot from any PC or Mac.

Documentation User guide https://netstorage.ringcentral.com/guides/hubspot_user_guide.pdf

User reviews

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Integration with HubSpot
Auto popup of contact records for incoming calls
Improves intra-staff communications

Cons

Lack of control over ringer volume and ringtone
Bugs and crashes
Issues with authentication and logging in

Most mentioned

Lack of control over ringer volume and ringtone
Bugs and crashes
Integration with HubSpot
Auto popup of contact records for incoming calls

Recent reviews

Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone. A temporary solution would be to put the audio file for the ringer into Audacity and halve the gain until you can implement volume controls. For the love of god please do this, I am being forced to use this extension and the ringer is a form of cruel and unusual punishment.

username is taken (septicdank), 2024-04-04

It was working great until this week. Now after i type the contact name and pick the name out of the hubspot list that pops up, when i go to connect the call the contact field changes to "unknown" and i get a pop up that says 'unable to match contact. try to match in call history"

Thiana Nebel, 2024-02-28

View all user reviews

Safety

Risk impact

RingCentral for HubSpot may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.