RingCentral for HubSpot
RingCentral for HubSpot
Total ratings
2.89
(Rating count:
18)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Integration with HubSpot is useful for syncing contacts and improving intra-staff communication.
- Works as advertised when functional; effective for auto-popup of contact records for incoming calls.
Cons
- Inability to change or mute the ringer volume which is too loud and anxiety-inducing.
- Recent updates have caused bugs and issues, such as inability to match contacts and crashes during calls.
- UI changes have made the application harder to use and less visually appealing.
Most mentioned
- Ringer volume and ringtone issues.
- Problems with updates causing functionality to break.
- Integration features with HubSpot could use improvements.
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User reviews
Recent rating average:
1.60
All time rating average:
2.89
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-11-12 |  | | ||
| 2024-08-06 |  | | en | This most recent Update has obnoxiously increased the Size of the UI to look like a Jitterbug Phone and disabled the previous formatting for Typing in text after a call, making it much more difficult to Document. This recent update is truly abysmal, not a single feature nor function has been improved, just changed and made worse. |
| 2024-04-04 |  | | en | Rubbish. Why can't you adjust the ringer volume or change/disable the ringtone? I had to remove the extension and use the desktop app because it's anxiety inducing! Way too loud, and uses the worst possible ringtone. A temporary solution would be to put the audio file for the ringer into Audacity and halve the gain until you can implement volume controls. For the love of god please do this, I am being forced to use this extension and the ringer is a form of cruel and unusual punishment. |
| 2024-02-28 |  | | en | It was working great until this week. Now after i type the contact name and pick the name out of the hubspot list that pops up, when i go to connect the call the contact field changes to "unknown" and i get a pop up that says 'unable to match contact. try to match in call history" |
| 2024-02-12 |  | | en | How is it not possible to change the ringtone or mute it? The retro ring chime is UNBARABLE, JARRING AND LOUD. My ears are so assulted, I can hear the ring in my sleep and it gives me anxiety. It's clear the devs don't use or test their own nightmare-ish creation. Get it together, guys. How has this been a complaint from people for years and it still hasn't been addressed? You should be embarassed. |
| 2023-09-28 |  | | CANNOT TURN RINGER OFF NO MATTER WHAT. I get constant inbound calls, and having all calls ring all the time with the obnoxious old style bell ring is unaccaptable. It used to turn off under invisable status but they changed it now it only stops ringing on DND. BUt that means calls go straight to Voicemail and you can't screen the call. Get this fixed!!! | |
| 2023-09-28 |  | | en | CANNOT TURN RINGER OFF NO MATTER WHAT. I get constant inbound calls, and having all calls ring all the time with the obnoxious old style bell ring is unaccaptable. It used to turn off under invisable status but they changed it now it only stops ringing on DND. BUt that means calls go straight to Voicemail and you can't screen the call. Get this fixed!!! |
| 2022-12-02 |  | | The new update is horrible, please revert. Unless i have the window open it will only recognize incoming calls. | |
| 2022-12-02 |  | | en | The new update is horrible, please revert. Unless i have the window open it will only recognize incoming calls. |
| 2022-11-04 | | | New update has made using RC unbearable. Float mode is no longer accessible - 0/5 stars. Please fix. |
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