Tenfold Chrome Extension

Tenfold Chrome Extension - CRM & Phone System Integration

Tenfold Chrome Extension is a potent tool designed to enhance the function of enterprise Customer Relationship Management (CRM) and phone systems. It allows contact center agents to identify callers using the CRM, capture notes, and save them to the CRM. With this extension, agents can create and update associated cases or opportunities, dial phone numbers from CRM or any website, and initiate online meetings with a single click. Furthermore, it supports localized pre-registered numbers for outbound calls.

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Extension stats

By: Tenfold

Users: 1,000+

Version: 5.25.0 (Last updated: 2024-03-07)

Creation date: 2020-06-18

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

clipboardRead
clipboardWrite
notifications
storage
scripting

Host permissions:

http://*/*
https://*/*

Size: 5.22M

Email: ch*****@liveperson.com

URLs: Privacy policy

Ranking

# 28,809 ▲ 436

Other rankings

#12917 in Workflow & Planning ▲ 11 #182 in dial keyword 65 ▼ 2 #205 in agent keyword 57 ▼ 3 #272 in phone keyword 91 ▼ 10

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

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Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:

Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.
Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.
Create and update cases or opportunities the contact center has associated with the caller.
Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.
Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.