VonageConnect for Zoho CRM

A cloud-based solution for Zoho® users whose hosted VOIP provider supports the integration with VonageConnect.

What is VonageConnect for Zoho CRM?

VonageConnect for Zoho CRM is a cloud-based chrome extension that integrates with your Zoho CRM. With features like click-to-call, call note taking and time reporting, it enhances call management. Also, offers quick contact addition and shows account details for inbound calls. A VOIP service provider confirmation code is necessary to use the extension.

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Extension stats

This extension was removed from Chrome Web Store on 2024-05-02

By: Vonage Business

Users: 5,000+

Rating: 2.13 (8)

Version: 2024.405.1024.1 (Last updated: 2024-04-05)

Creation date: 2020-07-09

Risk impact: Moderate risk impact

Risk likelihood: High risk likelihood

Manifest version: 2

Permissions:

contextMenus
background
storage
notifications
tabs
https://ucb.gunify.com/*
https://*.gnfyor0.qa.vonagenetworks.net/*
https://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*
http://ucb.gunify.com/*
http://hamster-ucb-lb.gnfyva0.dev.vonagenetworks.net/*

Size: 1.38M

Email: vg*****@vonage.com

URLs: Privacy policy

Other platforms

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Extension summary

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Note: You must have a confirmation code to use the features of this extension. Confirmation Codes can be obtained from your VoIP service provider.

Features Include: Click-to-Call - Click-to-call any phone number appearing in your Zoho CRM through your Vonage Business phone system, thus eliminating misdialed calls. The app also ties the call record to the corresponding contact or lead in Zoho.

Incoming/Outbound Screen Pops - Incoming screen pops let you know who’s calling and provides account detail from Zoho.

Quick Add Contacts - Create Contacts quickly while on the call with new customers.

Call Note Taking - Note taking for inbound/outbound calls are captured in call Activities.

Quick Add Next Action - From the screen pop, add the next task or appointment, so you’ll never be scrambling for a post it note again.

Call Time Reporting - Use call time and durations, to analyze data from individual customers or customer segments.

User reviews

Not working after the new update

Nilofar Saleem, 2022-04-13

It was ok when it worked. Logged everything but the latest update is not working and I find support sending me in circles. I had to create work arounds for me and my team because it was taking too long to resolve.

Ivory C, 2022-02-10

The Confirmation Code is received from Vonage, for each extension. It's emailed to the Vonage User - so it would be sent to the sales rep's email you have assigned to the Vonage extension. I've done it for all my users and the click-to-call really is a huge boost. Be sure to have a spreadsheet with all Vonage extensions/users/confirmation codes, so if it ever becomes disconnected, disconnect telephony, reconnect, paste the code, and your good to go! Hope this helps!