Vonage® Integration Suite

Cloud phone system integration with top business applications. Done better.

Vonage® Integration Suite - Business Communication Matters

Vonage® Integration Suite is a modern phone system integrations tool that connects to essential business productivity software. This platform helps with effective data management and communication control, offering custom integration solutions. It supports user-friendly features like click-to-dial, real-time call notes, performance metrics, and in-app help that contribute to better productivity and business intelligence. Apart from this, it also enhances integration with business applications like Salesforce and Bullhorn.

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Extension stats

By: Vonage Integration Suite

Users: 30,000+

Rating: 2.12

(17)

Version: 2024.1202.1903.1 (Last updated: 2024-12-06)

Creation date: 2020-06-27

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

background
contextMenus
storage
tabs
notifications
alarms

Host permissions:

https://extensions.gunify.vonage.com/*

Size: 1.55M

Email: vg*****@vonage.com

URLs: Privacy policy

Ranking

# 5,543 ▲ 38

Other rankings

#23863 in Workflow & Planning ▼ 19 #2 in integration keyword 42 ▲ 2 #92 in business keyword 4 ▲ 1 #121 in dial keyword 12 ▲ 1

Other platforms

Not available on Android

Vonage® Integration Suite (v2024.830.1636.1)

5.00

(3) 484

Vonage® Integration Suite (v2024.425.1146.1)

1.00

(1) 18,826+

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Extension summary

Analyze keywords

A cutting-edge phone system integrations platform that seamlessly connects to the key business productivity tools you depend on while helping you better manage your communications data.

The Vonage® Integration Suite, powered by gUnify, platform reimagines the way business communications are initiated and captured for better productivity, reporting, and business intelligence.This integration can be extended to seamlessly bring together both voice and data into your key sales, customer service and business productivity applications, including Salesforce and Bullhorn.

Features Include:

Improved Contact Management: Easily manage contacts and call history. .
Enhanced Call Control and Noting Features: Place calls on hold, transfer calls, send to voicemail and add call notes in real time.
Customizable integration tools: Click-to-dial for easier calls and Web Launcher to quickly connect to your favorite business application.
Improved Call Metrics and Reporting capabilities: Richly designed graphical interface to review call volume data, call history and overall usage.
Robust in-app help and support capabilities: Quick access to context sensitive help content and award-winning technical support.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Integration works well for some users.
Useful for making calling easier with copy and click functionality.
Vonage Desktop app and web app are appreciated by some users.

Cons

Frequent logouts and reliability issues.
Extension fails to perform essential functions like click-to-dial.
Poor customer support and lack of qualified assistance.
Inability to download contacts or sync properly with other tools.

Most mentioned

Extension frequently logs out.
Extension does not work as intended (click-to-dial fails).
Poor customer support experience.
Problems with contact syncing and management.

User reviews

2 Dixie cups and a string might work better. System is constantly down, texting not available, and you cannot download your contacts to take elsewhere. You literally need to cut and paste each individual contact if you leave them. And tech support is useless, never available, and slower than molasses flowing uphill to fix anything...if they even bother. And worst of all, as long as they take your money, they just don't care! Stay FAR away from these scammers.

Brian Stahl, 2024-09-25

With this integration it takes me 4 clicks and 2 keystrokes to dial a number from my browser. How is this a click-to-dial?

Ivan Belostenko, 2024-06-26

the Integration works well! Looking forward to enhancements that will bring admin controls within the Vonage Apps and not just in the browser plug-in.