Vonage® Integration Suite

Cloud phone system integration with top business applications. Done better.
What is Vonage® Integration Suite?
Vonage® Integration Suite is a modern phone system integrations tool that connects to essential business productivity software. This platform helps with effective data management and communication control, offering custom integration solutions. It supports user-friendly features like click-to-dial, real-time call notes, performance metrics, and in-app help that contribute to better productivity and business intelligence. Apart from this, it also enhances integration with business applications like Salesforce and Bullhorn.

Extension stats

Users: 30,000+
Rating: 2.12 (17)
Version: 2024.425.1146.1 (Last updated: 2024-05-24)
Creation date: 2020-06-27
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 3
Permissions:
  • background
  • contextMenus
  • storage
  • tabs
  • notifications
  • alarms
Host permissions:
  • https://extensions.gunify.vonage.com/*
Size: 1.51M

Other platforms

Vonage® Integration Suite (v2024.830.1636.1)
5.00 (3) 528
Vonage® Integration Suite (v2024.425.1146.1)
0.00 (0) 29,099+
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Extension summary

A cutting-edge phone system integrations platform that seamlessly connects to the key business productivity tools you depend on while helping you better manage your communications data.

The Vonage® Integration Suite, powered by gUnify, platform reimagines the way business communications are initiated and captured for better productivity, reporting, and business intelligence.This integration can be extended to seamlessly bring together both voice and data into your key sales, customer service and business productivity applications, including Salesforce and Bullhorn.

Features Include:

  • Improved Contact Management: Easily manage contacts and call history. .

  • Enhanced Call Control and Noting Features: Place calls on hold, transfer calls, send to voicemail and add call notes in real time.

  • Customizable integration tools: Click-to-dial for easier calls and Web Launcher to quickly connect to your favorite business application.

  • Improved Call Metrics and Reporting capabilities: Richly designed graphical interface to review call volume data, call history and overall usage.

  • Robust in-app help and support capabilities: Quick access to context sensitive help content and award-winning technical support.

See more

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Integration works well for some users.
  • Useful for making calling easier with copy and click functionality.
  • Vonage Desktop app and web app are appreciated by some users.
Cons
  • Frequent logouts and reliability issues.
  • Extension fails to perform essential functions like click-to-dial.
  • Poor customer support and lack of qualified assistance.
  • Inability to download contacts or sync properly with other tools.
Most mentioned
  • Extension frequently logs out.
  • Extension does not work as intended (click-to-dial fails).
  • Poor customer support experience.
  • Problems with contact syncing and management.
Recent reviews
2 Dixie cups and a string might work better. System is constantly down, texting not available, and you cannot download your contacts to take elsewhere. You literally need to cut and paste each individual contact if you leave them. And tech support is useless, never available, and slower than molasses flowing uphill to fix anything...if they even bother. And worst of all, as long as they take your money, they just don't care! Stay FAR away from these scammers.
by Brian Stahl, 2024-09-25

With this integration it takes me 4 clicks and 2 keystrokes to dial a number from my browser. How is this a click-to-dial?
by Ivan Belostenko, 2024-06-26

the Integration works well! Looking forward to enhancements that will bring admin controls within the Vonage Apps and not just in the browser plug-in.
by Admin Trainer, 2024-06-21
View all user reviews

Extension safety

Risk impact

Vonage® Integration Suite may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.

Risk likelihood

Vonage® Integration Suite is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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