What is Vonage® Integration Suite?
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Extension summary
A cutting-edge phone system integrations platform that seamlessly connects to the key business productivity tools you depend on while helping you better manage your communications data.
The Vonage® Integration Suite, powered by gUnify, platform reimagines the way business communications are initiated and captured for better productivity, reporting, and business intelligence.This integration can be extended to seamlessly bring together both voice and data into your key sales, customer service and business productivity applications, including Salesforce and Bullhorn.
Features Include:
Improved Contact Management: Easily manage contacts and call history. .
Enhanced Call Control and Noting Features: Place calls on hold, transfer calls, send to voicemail and add call notes in real time.
Customizable integration tools: Click-to-dial for easier calls and Web Launcher to quickly connect to your favorite business application.
Improved Call Metrics and Reporting capabilities: Richly designed graphical interface to review call volume data, call history and overall usage.
Robust in-app help and support capabilities: Quick access to context sensitive help content and award-winning technical support.
User reviews
- Integration works well for some users.
- Useful for making calling easier with copy and click functionality.
- Vonage Desktop app and web app are appreciated by some users.
- Frequent logouts and reliability issues.
- Extension fails to perform essential functions like click-to-dial.
- Poor customer support and lack of qualified assistance.
- Inability to download contacts or sync properly with other tools.
- Extension frequently logs out.
- Extension does not work as intended (click-to-dial fails).
- Poor customer support experience.
- Problems with contact syncing and management.
Recent reviews
Extension safety
Risk impact
Vonage® Integration Suite may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.
Risk likelihood
Vonage® Integration Suite is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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