Hide Internal Zendesk Comments

This extension hides all internal comments on a Zendesk ticket, when viewed through the Zendesk Agent UX.
What is Hide Internal Zendesk Comments?
Hide Internal Zendesk Comments is a Chrome extension that allows users to hide internal comments on Zendesk tickets when viewed through the Zendesk Agent UX. Simply press the hide comments button to hide all internal comments, and press it again to show them. The extension hides all internal comments in the active Chrome tab, making it easier to focus on the customer-facing conversation.

Extension stats

Users: 22 ▼ -3
Version: 1.3.1 (Last updated: 2015-12-04)
Creation date: 2015-12-04
Risk impact: Very low risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Permissions:
  • activeTab
Size: 13.28K

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

This extension hides all internal comments on a Zendesk ticket, when viewed through the Zendesk Agent UX.

To hide all internal comments in Zendesk, simply press the hide comments eye button. You will notice the button changes, so that there is a slash through the eye. This lets you know that all comments are hidden, should you ever forget the state of the comments. Press the button again to show all the internal comments again, and note that the eye button reverts to its open state.

Note that this extension will hide ALL internal comments present in a given Google Chrome Tab. Therefore, if you have ten Chrome tabs open, each tab containing one Zendesk ticket, then pressing the hide comments button will hide only those internal comments present in the active tab. On the other hand, if you have one Chrome tab open, running Zendesk, and that one instance of Zendesk has ten Zendesk Tabs open within it, then pressing the hide comments button will hide ALL internal comments for every ticket present in that tab.

Extension safety

Risk impact

Hide Internal Zendesk Comments does not require any sensitive permissions.

Risk likelihood

Hide Internal Zendesk Comments has earned a fairly good reputation and likely can be trusted.

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