Hide Internal Zendesk Comments

This extension hides all internal comments on a Zendesk ticket, when viewed through the Zendesk Agent UX.

Hide Internal Zendesk Comments Extension

Hide Internal Zendesk Comments is a Chrome extension that allows users to hide internal comments on Zendesk tickets when viewed through the Zendesk Agent UX. Simply press the hide comments button to hide all internal comments, and press it again to show them. The extension hides all internal comments in the active Chrome tab, making it easier to focus on the customer-facing conversation.

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Extension stats

By: Kirby Powell

Users: 24

-2

Version: 1.3.1 (Last updated: 2015-12-04)

Creation date: 2015-12-04

Risk impact: Very low risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 2

Permissions:

activeTab

Size: 13.28K

Ranking

# 105,858 ▼ 1,956

Other rankings

#34495 in Workflow & Planning ▼ 232 #29 in present keyword 25 ▼ 3 #121 in ticket keyword 8 ▼ 6 #231 in state keyword 12 ▼ 30

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

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This extension hides all internal comments on a Zendesk ticket, when viewed through the Zendesk Agent UX.

To hide all internal comments in Zendesk, simply press the hide comments eye button. You will notice the button changes, so that there is a slash through the eye. This lets you know that all comments are hidden, should you ever forget the state of the comments. Press the button again to show all the internal comments again, and note that the eye button reverts to its open state.

Note that this extension will hide ALL internal comments present in a given Google Chrome Tab. Therefore, if you have ten Chrome tabs open, each tab containing one Zendesk ticket, then pressing the hide comments button will hide only those internal comments present in the active tab. On the other hand, if you have one Chrome tab open, running Zendesk, and that one instance of Zendesk has ten Zendesk Tabs open within it, then pressing the hide comments button will hide ALL internal comments for every ticket present in that tab.