Zendesk Submit Expander

Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.

Zendesk Submit Expander - Enhance Your Ticketing Experience

"Zendesk Submit Expander" is a Chrome extension designed to enhance the ticketing experience in Zendesk agent view. The extension rearranges the like 'submit as' drop-down menu into a concise button group, ensuring all options are always readily available with just one click. Moreover, it supports all languages, ensuring smooth global usability. Ease your workflow with this simple but impactful extension.

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Extension stats

By: frogamic

Users: 725

-11

Rating: 4.15

(41)

0.07

Version: 2.4.0.0 (Last updated: 2020-11-17)

Creation date: 2019-11-12

Size: 10.36K

Email: zs*****@frogamic.website

Full description: See detailed description

Ranking

# 33,505 ▼ 325

Other rankings

#24651 in Workflow & Planning ▲ 731 #11 in submit keyword 10 ▲ 1

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Great idea that helps save time.
When working, it makes interacting with Zendesk smoother and faster.
Users appreciate the developers' hard work.
Provides expanded menu options instead of dropdowns.

Cons

Frequently not working or experiencing issues.
Compatibility problems with new Zendesk layout.
Requires constant refreshing to function properly.
Limited functionality when replying to existing tickets.

Most mentioned

Not working anymore
It was ok, worked for 3 months and now, it doesn't work anymore.
I've given it 4/5 stars but it needs fixing.
It's working again!
Please look into this as it hasn't been working.

User reviews

Not working. Great idea though!

Peirce Lorenz, 2024-09-12

It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.

Andre Plutarco, 2023-05-18

No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.

Florian v. Rooij, 2022-08-02

View all user reviews

Extension safety

Risk impact

Zendesk Submit Expander requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Low ******* ****** ** *** ********* ********

Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of Zendesk Submit Expander. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
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