Zendesk Submit Expander

Zendesk Submit Expander

Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.

What is Zendesk Submit Expander?
"Zendesk Submit Expander" is a Chrome extension designed to enhance the ticketing experience in Zendesk agent view. The extension rearranges the like 'submit as' drop-down menu into a concise button group, ensuring all options are always readily available with just one click. Moreover, it supports all languages, ensuring smooth global usability. Ease your workflow with this simple but impactful extension.
Stats
By: frogamic
Users: 906 ▼ -10
Rating: 4.02 (43)
Version: 2.4.0.0 (Last updated: 2020-11-17)
Creation date: 2019-11-12
Risk impact: Low risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Size: 10.36K
URLs: Website
Stats date:

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Summary

Update 2.4: Internationalisation - All languages should now be supported.

One of my friends raised a feature request with Zendesk to get this as a first class feature: https://support.zendesk.com/hc/en-us/community/posts/360049132674-Feature-request-individual-submit-buttons-instead-of-drop-down Get on over there and support it so you won't have to live without the expander for a bit next time their UI changes and it breaks.

Do you hate having to make that one extra click to close a ticket? Are you worried your mouse clicks will wear out? No More! Now the 'submit as' menu is turned into a button group, making all options available all the time with a single click!

Easy As!

User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Saves time when creating tickets
  • Can make working with Zendesk smoother and faster
  • Allows to avoid dropdown menu
Cons
  • Stops working frequently
  • Issues with new Zendesk updates
  • Requires frequent refreshes to keep active
Most mentioned
  • Frequent stops
  • Incompatibility with new Zendesk updates
  • Helps to save time
Recent reviews
Not working anymore :(
by Ryan Knights Ryan Knights, 2023-07-13

It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
by Andre Plutarco Andre Plutarco, 2023-05-18

No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
by Florian v. Rooij Florian v. Rooij, 2022-08-02
View all user reviews
Safety
Risk impact

Zendesk Submit Expander is relatively safe to use as it requires very minimum permissions.

Risk likelihood

Zendesk Submit Expander has earned a fairly good reputation and likely can be trusted.

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Screenshots
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