Zendesk Submit Expander

Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.
What is Zendesk Submit Expander?
"Zendesk Submit Expander" is a Chrome extension designed to enhance the ticketing experience in Zendesk agent view. The extension rearranges the like 'submit as' drop-down menu into a concise button group, ensuring all options are always readily available with just one click. Moreover, it supports all languages, ensuring smooth global usability. Ease your workflow with this simple but impactful extension.

Extension stats

By: frogamic
Users: 821 ▲ 2
Rating: 4.02 (43)
Version: 2.4.0.0 (Last updated: 2020-11-17)
Creation date: 2019-11-12
Risk impact: Low risk impact
Risk likelihood: Low risk likelihood
Manifest version: 2
Size: 10.36K

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

Update 2.4: Internationalisation - All languages should now be supported.

One of my friends raised a feature request with Zendesk to get this as a first class feature: https://support.zendesk.com/hc/en-us/community/posts/360049132674-Feature-request-individual-submit-buttons-instead-of-drop-down Get on over there and support it so you won't have to live without the expander for a bit next time their UI changes and it breaks.

Do you hate having to make that one extra click to close a ticket? Are you worried your mouse clicks will wear out? No More! Now the 'submit as' menu is turned into a button group, making all options available all the time with a single click!

Easy As!

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Great idea that helps save time.
  • When working, it makes interacting with Zendesk smoother and faster.
  • Users appreciate the developers' hard work.
  • Provides expanded menu options instead of dropdowns.
Cons
  • Frequently not working or experiencing issues.
  • Compatibility problems with new Zendesk layout.
  • Requires constant refreshing to function properly.
  • Limited functionality when replying to existing tickets.
Most mentioned
  • Not working anymore
  • It was ok, worked for 3 months and now, it doesn't work anymore.
  • I've given it 4/5 stars but it needs fixing.
  • It's working again!
  • Please look into this as it hasn't been working.
Recent reviews
Not working. Great idea though!
by Peirce Lorenz, 2024-09-12

It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
by Andre Plutarco, 2023-05-18

No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
by Florian v. Rooij, 2022-08-02
View all user reviews

Extension safety

Risk impact

Zendesk Submit Expander requires very minimum permissions.

Risk likelihood

Zendesk Submit Expander has earned a fairly good reputation and likely can be trusted.

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