Zendesk Submit Expander

Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.
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Zendesk Submit Expander enhances your Zendesk agent experience by converting the traditional drop-up 'submit as' ticket buttons into a convenient button group. This change allows agents to access all ticket submission options instantly, eliminating extra clicks and improving workflow efficiency.

The extension supports internationalization, ensuring compatibility across all languages. Inspired by a feature request in the Zendesk community, it provides a practical solution for agents who want faster ticket handling without multiple clicks. With Zendesk Submit Expander, submit tickets with a single click and reduce mouse wear during your daily support tasks.

Manifest V2 Productivity Developer Tools Professional Services
By:
frogamic
Users:
605 -4
Rating:
4.13
(40)
Version:
2.4.0.0 Last updated: 2020-11-17
Creation date:
2019-11-12
Risk:
Low risk impact Low risk likelihood
Size:
10.36K
Email:
zs*****@frogamic.website
Full description:
See detailed description
Source:
Chrome Web Store
Updated:
a day ago

Ranking

# 37,894 ▼ 145
Other rankings
#25059 in Workflow & Planning ▼ 37 #8 in submit keyword 8 ▼ 2

User reviews

Users find Zendesk Submit Expander to be an outstanding time-saving tool that greatly improves Zendesk ticket workflow. However, many report it frequently stops working after Zendesk UI updates, causing buttons and submit options to disappear. Functionality often requires refreshing pages or restarting Chrome to temporarily restore. Despite intermittent reliability issues, users highly value the extension and hope for developer fixes to keep it compatible with Zendesk's evolving interface.
Pros
  • Great idea and concept that improves Zendesk workflow.
  • Saves considerable time by expanding submit options and reducing clicks.
  • Makes working with Zendesk smoother and faster.
  • Highly recommended for frequent Zendesk ticket handlers.
  • Users appreciate the extension as a valuable tool and time saver.
Cons
  • Frequently stops working, especially after Zendesk UI updates.
  • Buttons sometimes disappear or submit bar stops appearing.
  • Requires refreshing or reopening tickets to restore functionality temporarily.
  • Broken by Zendesk updates and new versions breaking compatibility.
  • Lack of timely updates from developers to fix issues after Zendesk changes.
Recent reviews
Not working. Great idea though!
by Peirce Lorenz, 2024-09-12
It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.
by Andre Plutarco, 2023-05-18
No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.
by Florian v. Rooij, 2022-08-02
View all user reviews ›

Extension safety

Risk impact

Zendesk Submit Expander requires very minimum permissions.

Risk impact analysis details
  • High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Risk likelihood

Zendesk Submit Expander has earned a fairly good reputation and likely can be trusted.

Risk likelihood analysis details
  • High This extension has low user count. Unpopular extensions may not be stable or safe.
  • Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
  • Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
  • Good **** ********* *** **** **** *******
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