Real time Zendesk Ticket Notifications
Notify-Me for Zendesk: Real Time Ticket Alerts
"Notify-Me for Zendesk" is a Chrome extension that delivers real-time sound notifications for new tickets and comments in Zendesk. You can customize alerts for specific views, ensuring you never miss important updates. Clicking on a notification opens the ticket in your existing Zendesk tab or a new tab, streamlining your ticket management process. Enjoy a 30-day free trial, followed by a subscription for just $5/month.
Extension stats
Manifest V3
Permissions:
- notifications
- storage
- tabs
- offscreen
Host permissions:
- https://*.zendesk.com/
Size: 3.07M
Email: as*****@papayaapps.io
URLs: Website
Full description: See detailed description
Ranking
Other platforms
Not available on Android
Not available on Firefox
Not available on Edge
User reviews
Pros
- Real-time notifications improve response times and productivity.
- Easy to set up and integrate into workflow.
- Customizable notification sounds and alerts.
- Helps multitask and manage multiple tickets effectively.
- Responsive support team that listens to user feedback.
Cons
- Browser notifications are unreliable and may not show every new ticket.
- Limited configurability and reliability concerns.
- Transition from free to paid without prior warning was frustrating for users.
Most mentioned
- Game-changer for managing Zendesk tickets.
- Helpful for multitasking and maintaining focus on other projects.
- Support team is helpful and responsive.
User reviews
Thanks so much for creating this extension for Zendesk! We had a few team members trial the extension out after looking for a tool just like this for over a year and it has been such a game changer for our efficiency. It has helped our team's response times and allowed us to multitask on other projects without missing another ticket. It's a really great tool, and am excited to expand this to the team!
by
Eliza Geer, 2024-11-27
I’ve been using this Chrome extension for a few weeks now, and it’s been a total game-changer for me. As someone who’s constantly juggling multiple tasks, keeping up with Zendesk tickets used to be a challenge. But this extension has made it so much easier.
The real-time notifications are a lifesaver. I no longer have to keep checking Zendesk every few minutes to see if there’s a new ticket—I get notified instantly, no matter what I’m working on. It’s helped me respond to tickets faster and stay more organized throughout the day.
Setting it up was a breeze, and I appreciate how seamlessly it fits into my workflow. Honestly, I don’t know how I managed without it before. If you’re working in customer support and want to stay on top of things, this extension is a must-have!
by
Daniel Wood, 2024-08-21
This is a pretty neat extension; it is a great addition to Zendesk and helps me streamline my workflow. Simple, but very effective!
by
Joppe Louwrier, 2024-06-03
Extension safety
Risk impact
Notify-Me for Zendesk requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk impact analysis details
- Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
- High ******* ******* **** *** ****** ***** *** ***** ** ******* **** ********* ********* ** * *********** *****
- Medium ******* ******* ************* ***** *** ** ******* *** **** ******* ****** ******** *******
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Risk likelihood
We don't have sufficient data to confidently determine the risk likelihood of Notify-Me for Zendesk. Use it at your own risk.
Risk likelihood analysis details
- High This extension has low user count. Unpopular extensions may not be stable or safe.
- Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
- Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
- Good **** ********* *** **** **** *******
Upgrade to see full risk analysis details
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