ZenDesk Refresher

Automatically refreshes the ZenDesk Ticket Counts for the different views

What is ZenDesk Refresher?

'ZenDesk Refresher' is a Chrome extension specifically designed for ZenDesk support domains. Upon installation, it detects your location and then injects a script to refresh your ticket count continuously. This update enables you to stay in the know about customer responses or new tickets immediately. The extension allows you to determine the refresh interval by clicking on its icon. Belonging to open source, it neither collects any data nor requires history permission but operates with webNavigation permission.

Download

Stats

By: booleanbean

View on Chrome Web Store

Users: 7,000+

Rating: 4.28 (18)

Version: 0.1.4 (Last updated: 2023-07-21)

Creation date: 2023-01-16

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

scripting
storage
tabs
webNavigation

Host permissions:

https://*.zendesk.com/agent/*

Size: 40.59K

Email: bo*****@gmail.com

URLs: Website

Stats date:

Chrome-Stats Rank

# 12178 ▲ 18

Other rankings

#23275 in Workflow & Planning ▲ 123 #149 in ticket keyword 6 ▲ 8 #218 in refresh keyword 79 ▲ 2

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

Upon installation, this extension will check if the site visited is a ZenDesk support domain. Once it detects you have, it will inject a script to refresh the ticket count automatically so that you know when a customer has responded or created a new ticket.

You can change the amount of time between refreshes by clicking the extension icon.

This extension is open source and no data is collected. Select "Website" to the right to view the code.

Update 0.1.4 changes:

Fixed issue with interference with CC
Removed history permission and replaced with webNavigation permission

User reviews

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Truly works, refreshes as stated and delivers
Works beautifully
Finally! Been waiting years for this ability!
Thank you for expanding on this work and making the teams life easier again

Cons

Changes to the refresh rate are not saved permanently
Sometimes it refreshes and sometimes it doesn't
Encountered an issue when replying on a ticket and adding a CC
Stopped working all of a sudden

Most mentioned

Stopped working all of a sudden
Changes to the refresh rate are not saved permanently
Works great except changes to the refresh rate are not saved permanently

Recent reviews

Nika Ovchar, 2024-04-14

I have the same issue worked great for a long time but now it does what it wants to do. I did find a work around but you have to do it once a day change the refresh time and it works all day fine.

Rob Joe, 2024-04-11

Ey! esto funcionaba hasta apenas hoy que actualizaron Zendesk y ya no funciona, ¿Habrá actualización? jiji

Carlos Hernandez, 2023-12-27

View all user reviews

Safety

Risk impact

ZenDesk Refresher may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.