ZenDesk Refresher

Automatically refreshes the ZenDesk Ticket Counts for the different views

ZenDesk Refresher - Chrome Extension for Automatic Updates

'ZenDesk Refresher' is a Chrome extension specifically designed for ZenDesk support domains. Upon installation, it detects your location and then injects a script to refresh your ticket count continuously. This update enables you to stay in the know about customer responses or new tickets immediately. The extension allows you to determine the refresh interval by clicking on its icon. Belonging to open source, it neither collects any data nor requires history permission but operates with webNavigation permission.

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Extension stats

By: booleanbean

Users: 8,000+

Rating: 4.26

(19)

Version: 0.1.4 (Last updated: 2023-07-21)

Creation date: 2023-01-16

Risk impact: Moderate risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 3

Permissions:

scripting
storage
tabs
webNavigation

Host permissions:

https://*.zendesk.com/agent/*

Size: 40.59K

Email: bo*****@gmail.com

Ranking

# 10,860 ▲ 743

Other rankings

#24343 in Workflow & Planning ▲ 9 #87 in ticket keyword 71 ▲ 1 #149 in refresh keyword 17 ▼ 2 #275 in permission keyword 28 ▲ 11

Other platforms

Not available on Android

ZenDesk Refresher (v0.1.3)

5.00

(1) 100

Not available on Edge

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Extension summary

Analyze keywords

Upon installation, this extension will check if the site visited is a ZenDesk support domain. Once it detects you have, it will inject a script to refresh the ticket count automatically so that you know when a customer has responded or created a new ticket.

You can change the amount of time between refreshes by clicking the extension icon.

This extension is open source and no data is collected. Select "Website" to the right to view the code.

Update 0.1.4 changes:

Fixed issue with interference with CC
Removed history permission and replaced with webNavigation permission

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works great when functioning properly.
Refreshes as stated and delivers results.
Helps improve efficiency by automating ticket refreshing.
Users appreciate the concept and initial functionality.

Cons

Often fails to work consistently, especially after reopening Chrome.
Refresh interval resets to default settings regularly.
Users experience issues with certain functions (e.g., CC box disappearing).
New updates to Zendesk may have caused compatibility issues.

Most mentioned

Inconsistent functionality and reliability issues.
Refresh interval not saving or resetting to default.
Frustration over needing to manually refresh tickets.
Reports of the extension stopping without explanation.

User reviews

Works great!

Andrew Blanchette, 2024-10-11

A notification/sound when receiving new tickets & stop functionality would add more value to it.

Mohammed Billaluddin, 2024-09-17

The idea of this extension is great, but in execution it does not behave reliably. For me personally, it works but every time I reopen Chrome the refresh interval resets to 10 seconds. For other people in my organization, reopening Chrome stops it from working entirely until the user opens it and clicks Save again. It would be great if the developer(s) could update the app. Once it's working consistently I think it will be very helpful!