Zendesk Refresher

Automatically refreshes the ZenDesk Ticket Counts for the different views

Zendesk Refresher - Auto Refresh Ticket Counts

"Zendesk Refresher" is an Android app that automatically refreshes ZenDesk ticket counts for different views. It checks if the site is a ZenDesk support domain and injects a script to keep the ticket counts current. Users can adjust the refresh interval by clicking the extension icon. This open-source app prioritizes user privacy, collecting no data, and has simplified its permissions in recent updates.

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Extension stats

By: booleanbean

Users: 9,000+

1,000

Rating: 4.26

(19)

Version: 0.1.5 (Last updated: 2025-01-03)

Creation date: 2023-01-16

Permissions:

storage

Size: 20.09K

Email: sc*****@gmail.com

Full description: See detailed description

Ranking

# 9,779 ▲ 674

Other rankings

#22606 in Workflow & Planning ▲ 622 #84 in ticket keyword 10 ▲ 1 #123 in refresh keyword 30 ▲ 3 #168 in permission keyword 15 ▲ 3

Other platforms

Not available on Android

ZenDesk Refresher (v0.1.3)

127 5.00

(1)

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works great when functioning properly.
Refreshes as stated and delivers results.
Helps improve efficiency by automating ticket refreshing.
Users appreciate the concept and initial functionality.

Cons

Often fails to work consistently, especially after reopening Chrome.
Refresh interval resets to default settings regularly.
Users experience issues with certain functions (e.g., CC box disappearing).
New updates to Zendesk may have caused compatibility issues.

Most mentioned

Inconsistent functionality and reliability issues.
Refresh interval not saving or resetting to default.
Frustration over needing to manually refresh tickets.
Reports of the extension stopping without explanation.

User reviews

Works great!

Andrew Blanchette, 2024-10-11

A notification/sound when receiving new tickets & stop functionality would add more value to it.

Mohammed Billaluddin, 2024-09-17

The idea of this extension is great, but in execution it does not behave reliably. For me personally, it works but every time I reopen Chrome the refresh interval resets to 10 seconds. For other people in my organization, reopening Chrome stops it from working entirely until the user opens it and clicks Save again. It would be great if the developer(s) could update the app. Once it's working consistently I think it will be very helpful!

Daniel Bernens, 2024-09-11

View all user reviews

Extension safety

Risk impact

Zendesk Refresher requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Low ******* ****** ** *** ********* ********

Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of Zendesk Refresher. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** ******* ** *** **** * ******* *** ******* *** *** ** ****** ** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

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