Quicktab for Zendesk by Tymeshift

Well behaved browser tabs for Zendesk agents

Quicktab for Zendesk by Tymeshift: Zendesk Agent's Tool

Quicktab for Zendesk by Tymeshift is a Chrome extension designed for Zendesk agents. Its primary function is to prevent the proliferation of tabs on your browser. Instead of opening new tabs for every Zendesk ticket link clicked, Quicktab opens these links in an already-open Zendesk tab thereby enhancing efficiency and facilitating better focus. This extension is maintained by Tymeshift, a firm specializing in building support team software solutions.

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Extension stats

By: https://tymeshift.com

Users: 10,000+

Rating: 3.29

(7)

Version: 0.11.12 (Last updated: 2022-08-10)

Creation date: 2022-06-08

Permissions:

webNavigation
tabs
storage
scripting

Host permissions:

http://*.zendesk.com/*
https://*.zendesk.com/*

Size: 360.45K

Email: su*****@tymeshift.com

URLs: Website

Full description: See detailed description

Ranking

# 9,032 ▲ 60

Other rankings

#10390 in Workflow & Planning ▲ 132 #136 in management keyword 35 ▲ 7

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

Functionality works great, until you need a Zendesk dashboard window open and the admin center. They are technically both Zendesk but the admin center is separate and should open separate

Nychole Jelinski, 2024-08-20

Helpful but buggy. If you have a ZenDesk bookmark in your bookmarks bar and hover over it, this extension will close whatever tab you're in. Can be especially frustrating if you don't know why your tabs are randomly closing (especially if you're presenting in a meeting).

Josh Oakley, 2024-06-24

When you are dealing with several 'multi-ticket' cases at the same time, having everything within one Zendesk tab is a real mess. Especially since you can't sort tabs manually to try to keep things in order, so all tickets from different cases get mixed up.

François M, 2024-06-10

View all user reviews

Extension safety

Risk impact

Quicktab for Zendesk by Tymeshift requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
High ****** ********* ** * ****** ******** ******** ********** * ******* ******* *****
Medium ******* ****** ** *** ********* ******** ***********

Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of Quicktab for Zendesk by Tymeshift. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* *** **** **** *******

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