Zendesk Submit Expander
Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.
Total ratings
4.02
(Rating count:
43)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Great idea that helps save time.
- When working, it makes interacting with Zendesk smoother and faster.
- Users appreciate the developers' hard work.
- Provides expanded menu options instead of dropdowns.
Cons
- Frequently not working or experiencing issues.
- Compatibility problems with new Zendesk layout.
- Requires constant refreshing to function properly.
- Limited functionality when replying to existing tickets.
Most mentioned
- Not working anymore
- It was ok, worked for 3 months and now, it doesn't work anymore.
- I've given it 4/5 stars but it needs fixing.
- It's working again!
- Please look into this as it hasn't been working.
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User reviews
Recent rating average:
2.40
All time rating average:
4.02
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-09-12 |  | | en | Not working. Great idea though! |
| 2023-07-13 |  | | Not working anymore :( | |
| 2023-07-13 |  | | en | Not working anymore :( |
| 2023-05-18 |  | | It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped. | |
| 2023-05-18 |  | | en | It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped. |
| 2022-08-02 |  | | No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones. | |
| 2022-08-02 |  | | en | No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones. |
| 2022-03-12 | | | It would be FANTASTIC if I didn't have to KEEP refreshing Z/D CONSTANTLY to keep it active....sometimes it even removes the old Z/D button AND not give me ANY TABS to where I have to refresh AGAIN to even be able to solve the ticket at all. | |
| 2022-02-24 |  | | I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688 | |
| 2022-02-24 |  | | en | I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688 |
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