Securus Mobile

Difficult to understand how it works

You’d think as much as people use this app they would actually have a good team that knows how to program and create an app. I mean you can’t swipe left to delete emails. If you have multiple people you write cuz you do prison ministry, you can’t have their back and forth emails in one section, it’s everyone’s emails all in one long list. So no organization at all. The app doesn’t alert you at all. It says that it has an option for alerts but it doesn’t. No noise no pop ups. Nothing. So you have to constantly click on it to check and see if you’ve received anything. You can’t go to one file for that person to see what all photos you have sent them. You have to go back and click each and every snap and send wait for it to load. The getting out app allows for one inmate you click and it shows every photo you’ve sent. Securus app takes over your blue tooth EVERY SINGLE time you click on it to open it. So if you’re expecting a call, listening to music, a podcast, it shuts all that down. You have to click off the app start your music back on and then click back on Securus. You can’t delete any of your contacts on Securus. But get this you can go to the JPay app and delete your Securus contacts from THAT app. Smh. I mean on and on this app is just so antiquated. And of course the annoying inability to edit your emails cuz if you try to select a section to cut, delete, copy or paste it takes you all the way back to the top of the email or just starts fluttering erratically. There is no option to hide blocked inmates in the text section or delete them. And of course if anything whatsoever offends the prison and your email or photo is rejected Securus does not specify which photo or which email has been rejected so you have no clue what you did wrong. All they do is send you an email saying something didn’t go thru and it’s in you to go back thru all of your stuff to figure it out. And good luck with that if you have multiple people you write. I get it’s the prisons decision to reject things but the Securus app emails you about it. They should atleast specify which email or picture. I got one rejected for security reasons and it was a photo of a painting! Took me forever to figure that out.

App won’t slope me to even sign n