Securus Mobile

Name: Securus Mobile
Rating: 4.4 (29862 reviews)
Author: SECURUS TECHNOLOGIES LLC

By: SECURUS TECHNOLOGIES LLC App

Social Networking

Overview

Version:

5.1.2

Last updated: 2026-06-18

Features & Capabilities

From the leader in corrections technology, Securus Mobile helps you stay connected with incarcerated loved ones through video calls, real-time messaging, and convenient funds for purchases—all in a few taps on your phone or tablet.

Securus Mobile lets you manage your account in one place: add contacts, enable notifications, balance alerts and autopay, and share photos, videos, and eCards. Features include prepaid calling, international funding, and more, with availability varying by location.

User Growth & Download Statistics

App Communication Social Media Payments Privacy & Security

By:

SECURUS TECHNOLOGIES LLC

Rating:

4.40

(29,862) 10 new ratings

Version:

5.1.2 Last updated: 2026-06-18

Version code:

887113702

Creation date:

2016-01-21

Compatible devices:

Size:

90.97MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-23

Compare stats and ranking:

Ranking

# 9,393 ▼ 14

Other rankings

#1 in secure keyword 45

#12 in direct link keyword 11 ▲

#29 in mobile keyword 48 ▼ 3

#39 in smartphone keyword 2 ▲ 9

#72 in touch keyword 6 ▲ 13

Upgrade to see more rankings

Other platforms

Securus Mobile (v5.1.2(build2))

5,311,851 3.59

(29,508)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

SECURUS TECHNOLOGIES LLC

Apple Apps Store

https://apps.apple.com/us/app/securus-mobile/id1059629706

Website:

https://securustech.net/contact-us

User Reviews

Overall, users repeatedly report that Securus Mobile aims to keep families connected but is plagued by reliability issues. The top complaints include difficult or failing sign-ins and account creation, frequent app crashes or freezes, and splash-screen outages. Payment-related problems (pending charges, failed top-ups, and refunds) are also common, as are video/phone call quality issues. Customer support is often criticized for being unhelpful or hard to reach. Despite a core value proposition—connection with incarcerated loved ones and features like card payments and scheduling—these recurring problems undermine usage for many users.

Pros

Core purpose to enable contacting a loved one through messaging, calls, and video.
Ability to schedule or arrange video/phone visits with a loved one.
Offers payment features (card on file) for funding calls and stamps.

Cons

Sign-in and account creation problems (cannot sign in, password issues).
Frequent stability issues and crashes (splash screen stalls, general outages).
Payment problems (pending charges, failed top-ups, incorrect deductions, refunds difficult).
Poor or unresponsive customer support and communication when issues arise.
Video/phone call quality problems (audio issues, calls dropping or failing).

Recent reviews

Worst app ever they need to update it it’s so much work to make a simple account

by 71*****, 2026-07-18

How can you possibly expect us to communicate with loved ones if we can’t login this is ridiculous. I’ve uninstalled and restarted this app. Several times changed my password and still can’t get in.