NCIC Mobile Video Visitation

Name: NCIC Mobile Video Visitation
Rating: 3.4 (1395 reviews)
Author: NCIC

By: NCIC App

Visits, Calls & Messaging

Overview

Version:

1.0.24

Last updated: 2026-08-24

Ranking

#54,538 ▲ 1,076

Overall

Features & Capabilities

NCIC Mobile Video Visitation is a communications extension designed to help users schedule and manage video visits with inmates. It supports video calls, real-time chat, and other features to streamline secure, convenient connections from your mobile browser.

Key capabilities include visit scheduling, seamless video conferencing, messaging, and reminders, all built with privacy and accessibility in mind. Whether you’re staying in touch with loved ones or coordinating facility communications, this extension keeps connections simple and secure.

User Growth & Download Statistics

App Communication Privacy & Security Social Media

By:

NCIC

Rating:

3.40

(1,395) 75 new ratings

Version:

1.0.24 Last updated: 2026-08-24

Version code:

889795679

Creation date:

2022-03-09

Compatible devices:

Size:

293.36MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-04

Compare stats and ranking:

Ranking

# 54,538 ▲ 1,076

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

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Developed by:

NCIC

Apple Apps Store

https://apps.apple.com/us/app/ncic-mobile-video-visitation/id1612681512

User Reviews

Users overwhelmingly report that NCIC Mobile Video Visitation is unreliable and expensive. The most frequent problems are authentication failures ('invalid credentials'), cross-device login issues, and accounts that won’t log in or reset. The service also experiences frequent outages, freezes, and spinning wheels, sometimes all day. Pricing is a major pain point: per-message fees, high video-chat costs, and automatic connect charges, with reports of double charges. Customer support is slow or unresponsive, leaving users without solutions. Some users note redeeming features like gifts/voice messages, but overall the app struggles to provide a stable visitation experience.

Pros

Gifts and voice messages are a redeeming feature.
Video visitation and in-app messaging are core features offered by the app.
The app provides a dedicated channel for contacting loved ones in jail.

Cons

Login/authentication failures (invalid credentials and password reset issues across devices).
Frequent outages and instability (system down all day, app not loading, freezing/spinning).
High and surprise pricing (per-message fees, expensive video chats, auto-connect charges, and reports of double charges).
Poor customer support and slow or unresponsive responses to tickets.
Reliability issues beyond login and pricing (video/voice quality problems, notification badges not clearing, and transaction history not loading).

Recent reviews

The quality of the product you provide is horrible. It’s upsetting that this is the only choice available to video visit with loved ones. Constantly the connection will be dropped then the person must try and log back on and while this is happening I’m charged for visits that I don’t get full time for. Please address this issue and resolve this matter. I know it’s jail but if you’re going to provide a service make it a good one. Thank you for your time I hope these issues get resolved.