GettingOut Visits

Name: GettingOut Visits
Rating: 1.9 (1461 reviews)
Author: Telmate, LLC

By: Telmate, LLC

Video visits on the go!

Features & Capabilities

GettingOut Visits is a mobile video visitation app that lets you connect with a loved one from anywhere, anytime. Currently available at select facilities, you can video visit on the spot with the Visit Now feature.

No upfront costs and no penalties. You’re charged only for the actual visit time, with no scheduling required and no connection fees—giving you flexible, on-demand visits from your mobile device.

User Growth & Download Statistics

App Communication Privacy & Security

By:

Telmate, LLC

Rating:

1.90

(1,461) 17 new ratings

Version:

4.2 Last updated: 2025-11-10

Version code:

879561793

Creation date:

2018-07-28

Compatible devices:

Size:

10.18MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-10

Compare stats and ranking:

Ranking

# 72,843 ▲ 371

Other rankings

#38 in direct link keyword 11 ▲ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Telmate, LLC

Apple Apps Store

https://apps.apple.com/us/app/gettingout-visits/id1342522622

Website:

http://www.gettingout.com/

User Reviews

GettingOut Visits is intended to help families stay connected with loved ones in facilities, and the idea is appreciated by some. However, reviews repeatedly complain about persistent technical problems: frequent glitches and crashes, unreliable video calls with missing or silent notifications, constant logouts, deposit/payments failures, and high or unclear fees. Customer support is seen as slow or unhelpful, and several users note the inconvenience of using multiple apps to communicate. Overall, the concept is valuable, but reliability and service quality are major concerns.

Pros

Enables staying connected with incarcerated loved ones.
Provides a video visitation capability intended to facilitate communication.
Addresses a real need for families to communicate with relatives in facilities.

Cons

Frequent glitches, freezes, and crashes; the app is unstable.
Video visits often fail with missing or silent notifications, black screens, or unknown errors.
Frequent logouts requiring repeated sign-ins.
Deposit/payments are error-prone or fail, and users report high or unclear fees.
Poor customer support and perceived high fees, with a frustrating overall experience and, at times, a need to juggle multiple apps to communicate.

Recent reviews

This app needs a major upgrade. The quality of the calls compared to the cost is nowhere near close. The calls drop, it’s just an egg shape view n if u move it cuts u off.

by Ba*****, 2026-06-02

This app is actually terrible! If you have a loved one in a bad situation, the LAST thing you need is an app that doesn’t function at all! (I can’t even say “properly” it just doesn’t function!!!! I actually deposited money so I can have a virtual visit and it keeps sending me in circles! I had to go on my laptop and even the website is jenky! I am so frustrated, and I FINALLY was able to send a message, (4th attempt!) and I had to do it through my laptop, and still had to jump through hoops to get it to send- seriously people, do the work and get this app running correctly- I literally feel like my money that I deposited was stolen, since it promised me that I can schedule an online visit, but there is ABSOLUTELY NO WAY to schedule one, and it says that the facility does allow it- so sad- please do better- very disappointing-

by vi*****, 2026-06-01

Especially with the amount of funds friends and family spend on their loved ones we shld not have to endure so many issues just to visit. It’s like the app is stuck on stupid and I can’t get any help! The help options don’t help any at all.