Five9 Agent Desktop Toolkit

Five9 Agent Desktop Toolkit.

What is Five9 Agent Desktop Toolkit?

The 'Five9 Agent Desktop Toolkit' is a strategic Chrome extension provided by Five9, a reputable provider of cloud contact center software. This toolkit provides a browser-integrated softphone enabling users to perform an array of call functions, scripting, record comment addition, and handling of worksheets associated with particular campaigns, thereby making it an integral part of customer service, sales and marketing functionalities within your organization.

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Extension stats

By: Five9, Inc.

View on Chrome Web Store

Users: 80,000+

Rating: 3.06 (16)

Version: 0.3 (Last updated: 2019-10-03)

Creation date: 2019-10-03

Risk impact: High risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

tabs
webNavigation
http://*/*
https://*/*
http://localhost/*

Size: 32.45K

Email: ca*****@five9.com

URLs: Privacy policy

Ranking

# 3159 ▼ 14

Other rankings

#23618 in Workflow & Planning ▼ 17

#12 in desktop keyword 51 ▼ 1

#15 in agent keyword 58 ▼ 1

#168 in service keyword 13 ▼ 11

#183 in customer keyword 4

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Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Five9, a provider of cloud contact center software, brings the power of the cloud to thousands of customers worldwide and facilitates more than three billion customer interactions annually. Since 2001, Five9 has helped organizations of every size transition from premise-based software to the cloud. The purpose-built, highly scalable and secure Five9 Virtual Contact Center cloud platform delivers a comprehensive suite of easy-to-use applications that enable the breadth of contact center-related customer service, sales and marketing functions.

The Five9 Agent Desktop Toolkit includes CTI Web Services and the Web Toolbar, a softphone integrated in your browser. The softphone enables you to perform all types of call functions, add comments to records, and use scripts, connectors, and worksheets associated with a campaign.

For more information, visit www.five9.com.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well with proper configuration
Can integrate with Five9 services
Allows for dialer functionality when set up correctly

Cons

Frequent loading errors on Chromebooks
Requires specific URL configurations to function
Not compatible with generic tel: URLs
Message stating 'Five9 CTI Web Services is not running!' is common
Many users have reported it does not work as expected

Most mentioned

Unable to load the application. Please retry in a few minutes.
Five9 CTI Web Services is not running!
Update the extension URL to https://app-scl.five9.com/

Recent reviews

Unable to load the application. Please retry in a few minutes. Reload I have a chromebook and I get this error: Unable to load the application. Please retry in a few minutes. Reload I did this: Right click the five9 extension on the toolbar. Click options. Update the extension url to https://app-scl.five9.com/. and I didn't get an answer either

Anniely Perdigon, 2020-11-05

This extension goes along with the "genericAgent2.jnlp" program within Five9. You can download it by logging into Five9 and clicking "Agent" -> "Desktop (Java)". That should have been how you got to this page, regardless.

Marcus Parsons, 2020-04-10

The URL link needs to be in the following format: http://localhost:9998/makeCall?number=##########&campaignId=#######&checkDnc=true number= the phone number to dial campaignId= the campaign ID to dial out on. You have to call Five9 to get these IDs. It does not work with generic tel:########## urls like what Skype uses.