Five9 Agent Desktop Toolkit

Five9 Agent Desktop Toolkit.

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Five9 Agent Desktop Toolkit - Cloud Contact Center Software

The 'Five9 Agent Desktop Toolkit' is a strategic Chrome extension provided by Five9, a reputable provider of cloud contact center software. This toolkit provides a browser-integrated softphone enabling users to perform an array of call functions, scripting, record comment addition, and handling of worksheets associated with particular campaigns, thereby making it an integral part of customer service, sales and marketing functionalities within your organization.

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Extension stats

By: Five9, Inc.

Users: 70,000+

Rating: 3.06

(16)

Version: 0.3 (Last updated: 2019-10-03)

Creation date: 2019-10-03

Permissions:

tabs
webNavigation
http://*/*
https://*/*
http://localhost/*

Size: 32.45K

Email: ca*****@five9.com

URLs: Privacy policy

Full description: See detailed description

Ranking

# 2,792 ▲ 100

Other rankings

#22065 in Workflow & Planning ▲ 581

#9 in desktop keyword 59

#17 in agent keyword 63 ▼ 2

#147 in customer keyword 11 ▼ 13

#172 in service keyword 23 ▲ 1

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Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Works well with proper configuration
Can integrate with Five9 services
Allows for dialer functionality when set up correctly

Cons

Frequent loading errors on Chromebooks
Requires specific URL configurations to function
Not compatible with generic tel: URLs
Message stating 'Five9 CTI Web Services is not running!' is common
Many users have reported it does not work as expected

Most mentioned

Unable to load the application. Please retry in a few minutes.
Five9 CTI Web Services is not running!
Update the extension URL to https://app-scl.five9.com/

User reviews

Unable to load the application. Please retry in a few minutes. Reload I have a chromebook and I get this error: Unable to load the application. Please retry in a few minutes. Reload I did this: Right click the five9 extension on the toolbar. Click options. Update the extension url to https://app-scl.five9.com/. and I didn't get an answer either

Anniely Perdigon, 2020-11-05

This extension goes along with the "genericAgent2.jnlp" program within Five9. You can download it by logging into Five9 and clicking "Agent" -> "Desktop (Java)". That should have been how you got to this page, regardless.

Marcus Parsons, 2020-04-10

The URL link needs to be in the following format: http://localhost:9998/makeCall?number=##########&campaignId=#######&checkDnc=true number= the phone number to dial campaignId= the campaign ID to dial out on. You have to call Five9 to get these IDs. It does not work with generic tel:########## urls like what Skype uses.

David Holland, 2019-12-19

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Extension safety

Risk impact

Five9 Agent Desktop Toolkit requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of Five9 Agent Desktop Toolkit. Use it at your own risk.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
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