Five9 Softphone Extension

This extension enables you to use a softphone embedded in the Five9 Web application.

Five9 Softphone Extension - Use Softphone in Five9 Web App

Five9 Softphone Extension is a Chrome/Chromium browser extension that allows users to use a softphone embedded in the Five9 Web application. It runs in the web browsers and interacts with web pages to communicate with the softphone via local WebSockets.

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Extension stats

By: https://five9.com

Users: 600,000+

100.00K

Rating: 2.71

(7)

Version: 13.1.2 (Last updated: 2024-05-08)

Creation date: 2024-03-11

Size: 19.66K

Email: ca*****@five9.com

URLs: Website ,Privacy policy

Full description: See detailed description

Ranking

# 717 ▲ 175

Other rankings

#21895 in Workflow & Planning ▲ 586 #138 in browser extension keyword 11 ▲ 26

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

User reviews

I've installed the desktop and browser components but every time I login, it starts with the message "Softphone station requires one additional component." and one has to wait like 5 minutes for the webapp to recognize that you indeed have the components already.

Rodrigo Gonzalez, 2025-02-10

Extension seems to only alert me of new texts and emails, but not phone calls. If this is a user error, I'd love to know how to fix this gap.

Dan Murphy, 2025-01-23

I’ve faced multiple issues with disconnections and voice clarity during the service. It made the experience frustrating and difficult to resolve my customer's concerns. I hope improvements can be made to enhance the overall quality of service.

Ravi Kundra, 2024-12-27

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Extension safety

Risk impact

Five9 Softphone Extension requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.
Low ******* ****** ** *** ********* ********

Risk likelihood

We don't have sufficient data to confidently determine the risk likelihood of Five9 Softphone Extension. Use it at your own risk.

Risk likelihood analysis details

Medium This extension has medium user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** *** **** *******
Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
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