Five9 Softphone Extension

Name: Five9 Softphone Extension
Rating: 2.4166666666666665 (12 reviews)
Author: https://five9.com

This extension enables you to use a softphone embedded in the Five9 Web application.

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The Five9 Softphone Extension is a powerful tool designed for Chrome and Chromium-based browsers like MS Edge. This extension integrates a softphone directly into the Five9 Web application, allowing users to make and receive calls seamlessly within their browser environment. Developed primarily with JavaScript, it leverages local WebSockets to facilitate smooth communication between the browser and the softphone interface.

Ideal for professionals who rely on web-based telephony, this extension enhances productivity and simplifies communication workflows by embedding calling capabilities without needing separate software. Its compatibility with major browsers ensures flexibility and ease of use across different platforms.

Extension Communication Productivity

By:: https://five9.com
Users:: 800,000
Rating:: 2.42

(12) 0.13
Version:: 13.1.2 Last updated: 2024-05-08
Creation date:: 2024-03-11
Risk:: Low risk impact Moderate risk likelihood
Size:: 19.20KB
Email:: ca*****@five9.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Chrome Web Store
Updated:: 13 hours ago

Ranking

# 459 ▲ 45

Other rankings

#22280 in Workflow & Planning ▼ 17 #183 in browser extension keyword 70 ▲ 5

User reviews

Users find the Five9 Softphone Extension easy to use and convenient, but multiple reviews highlight serious issues such as frequent disconnections, poor voice clarity, and delays in component recognition. Additionally, the extension fails to alert users about incoming phone calls reliably. The extension appears to need considerable improvements, especially for professional or business applications, where many users have found it unsatisfactory.

Pros

Easy to use and convenient application

Cons

Multiple issues with disconnections and voice clarity
Delayed recognition of installed components leading to wait times
Does not alert properly for phone calls, only for texts and emails
Needs significant upgrades to improve functionality
Overall poor experience for business use

Recent reviews

I use it for work to do tech support with customers. The extension is very heavy and unstable. The connection with the server often fails. There are always problems with the audio management in headphones and with the PC

Ma*****, 2025-06-18

Poor item, needs A LOT of upgrades

Fr*****, 2025-05-25

excellent app, easy to use and very usefull and convinient

Ja*****, 2025-04-25

View all user reviews ›

Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

Five9 Softphone Extension requires very minimum permissions.

Risk impact analysis details

High Injects scripts into web pages, which may alter or extract site contents, resulting in a substantial risk.

Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

Five9 Softphone Extension is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

Medium This extension has bad user ratings
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