Agent Desktop Chrome Extension

Provides a phone, records screen activity, shows alerts when the browser is minimized. Requires Agent Desktop Helper Application.

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Agent Desktop Chrome Extension - Bright Pattern Contact Center

Agent Desktop Chrome Extension is the link between the Chrome browser and softphone app for Bright Pattern Contact Center. It offers screen recording, out-of-browser alerts, and ring-all-sound devices functionality.

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Extension stats

By: https://brightpattern.com

Users: 80,000+

Rating: 3.65

(17)

Version: 2.3 (Last updated: 2024-04-09)

Creation date: 2019-04-22

Risk impact: Moderate risk impact

Risk likelihood:

Low risk likelihood

Manifest version: 3

Permissions:

nativeMessaging
storage

Size: 16.11K

Email: ch*****@brightpattern.com

URLs: Website

Ranking

# 2,806 ▲ 242

Other rankings

#23773 in Workflow & Planning ▼ 30 #3 in agent keyword 63 #3 in desktop keyword 50 ▼ 1 #186 in chrome browser keyword 66 ▲

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

This extension is the link between the Chrome browser and softphone app that is one of the phone options for Bright Pattern Contact Center. The app also provides screen recording, out-of-browser alerts and ring-all-sound devices functionality.

The Bright Pattern Contact Center is an end-to-end software as a service solution to manage customer communications over voice, chat, SMS, email and more, in context, while ensuring top quality and controlling the costs.

User reviews

Do its job well

Pavel Karpovich, 2024-01-30

Hi Guys Since the new update of chrome i have picked up a few issue when login in on either agent desktop or the admin page Please contact me if you need more information

Francois Rautenbach, 2016-09-22

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