Agent Desktop Chrome Extension

Agent Desktop Chrome Extension

Provides a phone, records screen activity, shows alerts when the browser is minimized. Requires Agent Desktop Helper Application.

Agent Desktop Chrome Extension promo image
What is Agent Desktop Chrome Extension?

Agent Desktop Chrome Extension is a comprehensive tool providing seamless integration between your Chrome browser and Bright Pattern Contact Center's softphone app. It's an indispensable feature for call handling and customer service, delivering functionalities like high-quality voice calls, detailed screen recording, out-of-browser alerts, and compatibility with ring-all-sound devices. It's a key component of the comprehensive SaaS solution provided by Bright Pattern to manage customer communication and enhance customer experience across various channels.

Stats date:
Rating: 3.56 (16)
Version: 2.2 (Last updated: 2022-11-19)
Creation date: 2019-04-22
Manifest version: 3
  • nativeMessaging
Size: 12.94K
Email: Click to see
URLs: Website
Risk impact: Moderate risk impact
Risk likelihood: Low risk likelihood

Other platforms

Not available on Firefox
Not available on Edge

This extension is the link between the Chrome browser and softphone app that is one of the phone options for Bright Pattern Contact Center. The app also provides screen recording, out-of-browser alerts and ring-all-sound devices functionality.

The Bright Pattern Contact Center is an end-to-end software as a service solution to manage customer communications over voice, chat, SMS, email and more, in context, while ensuring top quality and controlling the costs.

v1.18 ads verification of the pare origin against a whitelist of allowed origins.

User reviews
Hi Guys Since the new update of chrome i have picked up a few issue when login in on either agent desktop or the admin page Please contact me if you need more information
by Francois Rautenbach Francois Rautenbach, 2016-09-22
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Risk impact

Agent Desktop Chrome Extension may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.

Risk likelihood

Agent Desktop Chrome Extension has earned a fairly good reputation and likely can be trusted.

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