Impressa

Stop letting guest feedback disappear into comment boxes, paper forms, and forgotten spreadsheets. Impressa is a guest feedback platform built for hotels, lodges, resorts, and hospitality teams — mobile-first, offline-ready, and designed for how your staff actually work the floor.

Capture feedback in seconds
A clean, guided capture flow walks your team through each question one step at a time. It's fast enough to complete at the table, at checkout, or on the move — so feedback gets recorded while the guest experience is still fresh.

Scan handwritten cards and import forms
Still collecting comment cards on paper? Snap a photo or import a PDF and let Impressa's AI-powered scanning read the scores, ratings, and comments for you. Your staff review and confirm the extracted results before saving — accuracy stays in human hands, but the typing disappears.

Works offline, syncs automatically
Weak Wi-Fi in the villa or out by the pool? No problem. Impressa saves every capture on the device and syncs the moment you're back online. Nothing is ever lost, and staff never wait on a connection.

Score every stay, instantly
Impressa turns raw responses into clear, comparable numbers — Net Promoter Score, category ratings, and an overall guest score out of 100. Spot what's working and what needs attention without crunching a single spreadsheet.

Build the feedback forms you need
Create your own forms with custom sections and questions, tailored to your property and service style. Rename, reorder, and refine — every response is stored against the exact form used at capture time, so your historical data stays accurate even as your forms evolve.

See responses as they arrive
Browse and search every guest response in real time, with clear badges showing what's synced and what's still pending. Find any guest, any comment, any score in seconds.

Built for multiple properties
Managing more than one property? Impressa keeps each property's data cleanly separated while giving head office full visibility. Assign staff roles and permissions so everyone sees exactly what they should.

Manage your team with confidence
Add team members, set their roles, and control access from one place. Secure sign-in and first-login password setup keep your account and your guest data protected.

Why hospitality teams choose Impressa

Fast, guided guest feedback capture
AI-powered scanning of handwritten cards and PDFs
Fully offline-capable with automatic sync
NPS, category ratings, and 0–100 guest scoring
Custom form builder with per-response form snapshots
Real-time responses view with search and sync status
Multi-property support with role-based access
Secure team and account management

From a boutique lodge to a multi-property group, Impressa replaces scattered paper and guesswork with one clear system that turns guest feedback into decisions.

Download Impressa and give every guest voice a place to land.