Performset (Zendesk) - Next SLA Breach

Converts textual date times into status coloured icons with relative remaining time.

Performset (Zendesk) - Next SLA Breach Chrome Extension

Performset (Zendesk) - Next SLA Breach is a dedicated chrome extension for Cloudset customers using Performset on Zendesk Support. This tool transforms SLA Next Event Date and Timestamp into a status-colored pill, imitating Zendesk's natural depiction and aiding in better SLA Management by visually displaying relative time till the next SLA breach.

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Extension stats

By: admin

Users: 267

-307

Rating: 5.00

(1)

Version: 1.2 (Last updated: 2024-08-21)

Creation date: 2022-08-03

Risk impact: Low risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage

Size: 87.30K

Email: ad*****@cloudset.net

Ranking

# 51,541 ▼ 12,398

Other rankings

#28232 in Workflow & Planning ▼ 1,303

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

This plug-in has been specifically designed and provided for Cloudset customers only, running Performset on Zendesk Support. Performset is an advanced SLA/OLA Management solution for Zendesk. The plug-in is designed to represent the Next SLA Breach data in a pill format that matches Zendesk native rendition. The following two custom fields should be included on your Zendesk View:

SLA Next Event Time
SLA Next Event Timestamp

Timezone adjustments for agents is set using the Chrome Plugin Options capability.

Extension safety

Risk impact

Performset (Zendesk) - Next SLA Breach requires very minimum permissions.

Risk likelihood

Performset (Zendesk) - Next SLA Breach is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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