Chrome-Stats extension
Performset (Zendesk) - Next SLA Breach
Converts textual date times into status coloured icons with relative remaining time.
What is Performset (Zendesk) - Next SLA Breach?
Stats
- storage
Chrome-Stats Rank
Other platforms
Summary
This plug-in has been specifically designed and provided for Cloudset customers only, running Performset on Zendesk Support. Performset is an advanced SLA/OLA Management solution for Zendesk. The plug-in is designed to represent the Next SLA Breach data in a pill format that matches Zendesk native rendition. The following two custom fields should be included on your Zendesk View:
- SLA Next Event Time
- SLA Next Event Timestamp
Timezone adjustments for agents is set using the Chrome Plugin Options capability.
Safety
Risk impact
Performset (Zendesk) - Next SLA Breach is relatively safe to use as it requires very minimum permissions.
Risk likelihood
Performset (Zendesk) - Next SLA Breach has earned a fairly good reputation and likely can be trusted.
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