Zendesk Chat Greeter

I wrote this extension because I was fed up of manually greeting customers on Zendesk Chat. The extension will grab the customer's name from the Chat window, and replace the contents of the message box with "Hi there [customername]".

This extension is useful if (like at my work) you can't create your own chat macros, and there is no good chat macro for personally greeting customers.

The extension uses regex matching to find the customer's name in a way that works best for me - full disclosure, it may not be the best for you.

The matching rules are:

If the full customer name is just a name (eg John Smith), the extension will return "Hi there John"

If the customer name has brackets in it (eg Acme Ltd (John)), the extension will return "Hi there John"

If the customer name starts with 'Visitor', the extension will just return "Hi there"

The extension is triggered with Alt-Shift-Y on PC and Ctrl-Shift-Y on Mac.