DragApp: Gmail shared inbox

Turn Gmail into a collaboration tool for teams to manage shared inbox, Help Desk, CRM, Task Management and more from Gmail.

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DragApp transforms your Gmail inbox into a collaborative workspace perfect for teams using Google Workspace. Manage shared inboxes like support@ or sales@, organize workflows via Kanban boards, assign tasks, and communicate using live chat and email comments—all without leaving Gmail.

Key features include automation rules, customizable templates, email tracking, shared drafts, and powerful analytics to enhance team productivity. DragApp integrates seamlessly with 4,000+ apps through Zapier and offers mobile apps for iOS and Android to manage workflows on the go. Over 30,000 professionals trust DragApp for customer support, sales CRM, task management, and more. Sign up free today with no credit card required!

By:: https://www.dragapp.com
Users:: 20,000+
Rating:: 4.09

(697) 1 ratings
Version:: 17.6.3 (Last updated: 2025-03-19)
Creation date:: 2020-07-03
Risk:: High risk impact Very low risk likelihood
Permissions:: scripting
Host permissions:: https://app.dragapp.com/*
https://*.google.com/*
https://www.googleapis.com/*
https://mail.google.com/
https://inbox.google.com/
Size:: 9.80M
Email:: ni*****@dragapp.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Chrome Web Store
Updated:: 18 hours ago

Ranking

# 5,110 ▼ 225

Other rankings

#472 in Workflow & Planning ▲ 4

#8 in drag keyword 31 ▲ 1

#51 in mention keyword 1 ▼ 2

#52 in inbox keyword 26 ▲ 1

#86 in automation template keyword 32 ▼ 1

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User reviews

Pros

Helps streamline and organize team email communication and collaboration within Gmail.
Supports use of templates for consistent responses and improves workflow efficiency.
Offers a cost-effective solution compared to competitors, especially beneficial for non-profits and small teams.
Provides a simple and intuitive Kanban-style interface that integrates seamlessly with Gmail.
Customer support is responsive and helpful according to several users.

Cons

Multiple reports of glitches and bugs causing disruptions in workflow, including disappearing cards and tags.
Customer support has been criticized for being unhelpful or inefficient in resolving issues by some users.
Some users experienced the app not matching advertised functionality or having subpar quality for the price.
Occasional downtime and technical malfunctions that negatively impacted business operations.

Recent reviews

Drag helps streamline the process to respond to guest inquiries in a timely manner. I appreciate the ability to use templates for consistent responses from multiple team members. Drag makes it easier to coordinate and organize the response process to guest inquiries, when multiple people are working in the same inbox.

Caryn Morgan, 2025-04-09

DragApp will definitely help better our customer support. We are a big organization that handles a lot of external email communication through our separate emails. We have had the problem though that this communication doesn’t have any overview, and it is hard to know what has been said with who. I believe Drag will help with this. The major factor for us when choosing Drag over the other competitors, has been the price. Drag is for us as a non-profit at least 3x cheaper then alternatives. And from what I have analyzed there are minor differences in functionality.

Projektledare ARKAD Teknologkåren vid LTH, 2025-03-19

Drag is a great app for communication, making teamwork more efficient by organizing emails and tasks in a shared workspace. It simplifies collaboration, reduces email clutter, and improves workflow. Highly recommended for teams looking for better email management!

Linda Fiona Zeidler, 2025-02-26

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Extension safety

Risk impact

DragApp: Gmail shared inbox requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Request access to the following domains: dragapp.com, google.com, googleapis.com
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Risk likelihood

DragApp: Gmail shared inbox has earned a good reputation and can be trusted.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
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Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
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