Reviews of DragApp: Gmail shared inbox
List of user reviews and ratings for DragApp: Gmail shared inbox
Total ratings
4.09
(Rating count:
698)Review summary
Pros
- Helps streamline and organize team email communication and collaboration within Gmail.
- Supports use of templates for consistent responses and improves workflow efficiency.
- Offers a cost-effective solution compared to competitors, especially beneficial for non-profits and small teams.
- Provides a simple and intuitive Kanban-style interface that integrates seamlessly with Gmail.
- Customer support is responsive and helpful according to several users.
Cons
- Multiple reports of glitches and bugs causing disruptions in workflow, including disappearing cards and tags.
- Customer support has been criticized for being unhelpful or inefficient in resolving issues by some users.
- Some users experienced the app not matching advertised functionality or having subpar quality for the price.
- Occasional downtime and technical malfunctions that negatively impacted business operations.
Most mentioned
- Improves team collaboration and email organization within Gmail.
- Affordable pricing compared to alternatives.
- Glitches and technical issues disrupting daily use.
- Mixed experiences with customer support responsiveness and effectiveness.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.40
All time rating average:
4.09
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2025-04-09 |  | | en | Drag helps streamline the process to respond to guest inquiries in a timely manner. I appreciate the ability to use templates for consistent responses from multiple team members. Drag makes it easier to coordinate and organize the response process to guest inquiries, when multiple people are working in the same inbox. |
| 2025-03-19 |  | | en | DragApp will definitely help better our customer support. We are a big organization that handles a lot of external email communication through our separate emails. We have had the problem though that this communication doesn’t have any overview, and it is hard to know what has been said with who. I believe Drag will help with this. The major factor for us when choosing Drag over the other competitors, has been the price. Drag is for us as a non-profit at least 3x cheaper then alternatives. And from what I have analyzed there are minor differences in functionality. |
| 2025-02-26 |  | | en | Drag is a great app for communication, making teamwork more efficient by organizing emails and tasks in a shared workspace. It simplifies collaboration, reduces email clutter, and improves workflow. Highly recommended for teams looking for better email management! |
| 2025-02-24 |  | | de | Hervorragendes Tool: Es erleichtert die Teamzusammenarbeit und hilft, den Posteingang übersichtlich zu halten. Sehr zu empfehlen. |
| 2025-01-20 |  | | en | Support team have a good response rate and are helpful. Drag App is great for our business and allows us to handle multiple emails and threads together for answering general enquries and other shared inboxes. A great product! |
| 2024-12-12 |  | | en | Great and fast response. Thank you |
| 2024-12-06 |  | | en | This app has been nothing but a headache for our company. From day one, it's been riddled with glitches and bugs. We've experienced daily issues, which has disrupted our workflow and caused unnecessary frustration. For a tool that is supposed to improve efficiency, it's done the opposite. We're extremely disappointed and wouldn't recommend this app to anyone looking for a reliable solution. |
| 2024-12-06 |  | | en | I had high hopes for this company based on the effectiveness it advertises, but unfortunately, my experience was far from positive. The customer service has been very unhelpful in resolving any tech issues. The DRAGAPP itself was also a letdown. It didn't match the description online, and the quality/functions was subpar for the price. Overall, the lack of communication, poor product quality, and frustrating glitches have left me completely dissatisfied. I would not recommend this company/APP to anyone! |
| 2024-12-06 |  | | en | If I could give zero stars, I would. DragApp is incredibly glitchy, and these glitches severely disrupt our day-to-day business operations. Issues such as cards disappearing entirely, tags vanishing on their own, and automations failing are just the tip of the iceberg. We have lost so many clients and referrals due to these problems. Today for example, Dragapp is completely down for our business and no one in customer support cares. The most frustrating part, however, is their customer support. Despite using DragApp for quite some time, they have not resolved a single issue for us. It seems like they only have one person handling support, as we are always contacted by the same individual, who has repeatedly proven to be completely inefficient. I even raised these concerns with their so-called "Growth Manager" and explicitly stated that I no longer wanted to be contacted by this specific individual in customer service. Instead of addressing my concerns, he brushed them aside and tried to sell me upgrades. I WOULD NEVER RECOMMEND DRAGAPP TO ANYONE! |
| 2024-12-06 |  | | en | RUUUUUUNNNN THE OTHER WAY IF YOU ARE THINKING ABOUT GETTING THIS PRODUCT. BETWEEN THE MALFUNCTIONS, GLITCHES, AND HORRIBLE CUSTOMER SERVICE, IT HAS DONE NOTHING BUT CAUSE ME STRESS AND LOSS OF INCOME FOR MY BUSINESS. |
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