Hiver - Gmail-based customer service solution

Double up your Gmail inbox as a multi-channel help desk to strengthen team collaboration and business communication within your inbox across email, live chat, knowledge base, and voice. You can experience how hiver works here: https://hiverhq.com/demo-library

Hiver brings powerful features to your team inbox:

✅ Collaborate smoothly within and outside your team: Work together behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes.

✅ Automate the mundane and focus on what matters: Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity.

✅ Get insights on the quality of support and team performance: Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance. Reduce response times, enhance customer experience (CX) with SLA violation reminders, track business hours, send CSAT surveys, and more.

✅ Bring all the work to your inbox: Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels.

Request a 1:1 demo here: www.hiverhq.com/demo or start a free trial: www.hiverhq.com/signup