Hiver - Gmail-based customer service solution

Hiver - Gmail-based customer service solution

Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.

What is Hiver - Gmail-based customer service solution?
Hiver - Gmail-based customer service solution is a Chrome extension that transforms your Gmail into a collaborative customer support tool. It comes equipped with shared inbox management for emails, knowledge base creation for customer self-service, live chat for real-time assistance, and email automation for productivity. It also supports WhatsApp, voice calls through Aircall, performance tracking, and integrates seamlessly with Asana, JIRA, Salesforce, Slack, and Zapier for a comprehensive customer service solution.
Stats
Users: 40,000+
Rating: 4.50 (212)
Version: 6.9.5 (Last updated: 2024-02-14)
Creation date: 2020-06-02
Risk impact: Moderate risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 2
Permissions:
  • background
  • storage
  • *://mail.google.com/*
Size: 36.79K
Stats date:

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Summary

With Hiver, teams can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations, without having to learn any new software.

Over 8000 teams from companies like Canva, Flexport, and Oxford Business Group, among others, use Hiver to deliver a better customer experience.

✉️ Email - Manage shared inboxes like support@ and info@. Create ownership for every email and collaborate faster internally.

📖 Knowledge Base - Empower your customers to self-serve with our centralized library of help articles.

💬 Live Chat - Offer personalized real-time support and manage these chats right inside Gmail.

📞 WhatsApp - Manage all queries that come via WhatsApp and respond to them without leaving your inbox.

🎙️ Voice - Provide support via call by setting up an Aircall account and start managing your voice inbox.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:

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User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Efficient email sharing and management
  • Great customer service and support
  • Improved workflow and organization
  • Helpful for team collaboration
  • Saves time and increases productivity
Cons
  • Sudden changes in pricing and plans
  • Some users experienced slow Gmail and crashes
  • Minor issues with functionality
Most mentioned
  • Efficient email sharing and management
  • Great customer service and support
  • Improved workflow and organization
  • Sudden changes in pricing and plans
  • Helpful for team collaboration
Recent reviews
Работает, но при условии, что у всех стоит Gmail. У меня Gmail, а у клиентов mail.ru или Яндекс-почта- в этом случае это приложение бесполезно.

Applicazione utile per il lavoro in team. Ottime funzionalità, veloce configurazione. Si risparmia inutili inoltri condividendo le cartelle.
by Marco Tarantola Marco Tarantola, 2013-06-11

Es una utilidad muy buena para incrementar la colaboración entre empleados cuando se tiene Google Apps for Business
by albert puig albert puig, 2013-06-04
View all user reviews
Safety
Risk impact

Hiver - Gmail-based customer service solution may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.

Risk likelihood

Hiver - Gmail-based customer service solution is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

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