Hiver - Gmail-based customer service solution

Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.

What is Hiver - Gmail-based customer service solution?

Hiver - Gmail-based customer service solution is a Chrome extension that turns your Gmail inbox into a multi-channel help desk. It allows teams to collaborate, automate tasks, track support metrics, integrate with popular tools, and provide secure and seamless customer service.

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Extension stats

By: https://hiverhq.com

View on Chrome Web Store

Users: 40,000+

Rating: 4.56 (263)

Version: 7.2.7 (Last updated: 2024-11-19)

Creation date: 2020-06-02

Risk impact: Moderate risk impact

Risk likelihood: Very low risk likelihood

Manifest version: 3

Permissions:

scripting

Host permissions:

*://mail.google.com/*

Size: 11.92M

Email: su*****@hiverhq.com

URLs: Website ,Privacy policy

Ranking

# 4366 ▼ 30

Other rankings

#3147 in Workflow & Planning ▲ 5

#10 in solution keyword 18

#12 in customer keyword 4 ▼ 2

#25 in service keyword 13 ▼ 9

#38 in automation template keyword 30 ▼ 1

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Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Double up your Gmail inbox as a multi-channel help desk to strengthen team collaboration and business communication within your inbox across email, live chat, knowledge base, and voice. You can experience how hiver works here: https://hiverhq.com/demo-library

Hiver brings powerful features to your team inbox:

✅ Collaborate smoothly within and outside your team: Work together behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes.

✅ Automate the mundane and focus on what matters: Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity.

✅ Get insights on the quality of support and team performance: Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance. Reduce response times, enhance customer experience (CX) with SLA violation reminders, track business hours, send CSAT surveys, and more.

✅ Bring all the work to your inbox: Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels.

Request a 1:1 demo here: www.hiverhq.com/demo or start a free trial: www.hiverhq.com/signup

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Hiver is easy to set up and integrates well with Gmail.
The templates save time by eliminating the need to copy and paste information into emails.
Hiver helps teams collaborate better and manage emails efficiently.
The customer service is responsive and helpful.
The user-friendly interface simplifies email management and enhances productivity.

Cons

Some users mention occasional issues with group label sorting.

Most mentioned

Hiver simplifies collaboration and email management.
The extension is beneficial for team communication.
Customer service is praised for being quick to respond.

Recent reviews

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Shiksha Sharma, 2024-11-12

To contact Gmail Customer Service, visit the Google Support website, select "Gmail Help," and use the available resources. Live support options are limited; Google's support primarily provides self-help articles.

Arvind Kumar, 2024-11-08

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