Hiver: AI-powered customer service platform

Name: Hiver: AI-powered customer service platform
Rating: 4.648255813953488 (344 reviews)
Author: https://hiverhq.com

Hiver is an easy-to-use customer service platform that unifies communication channels, apps, and data for stellar customer support.

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Hiver is an easy-to-use AI-powered customer service platform that unifies communication channels—email, chat, calls, WhatsApp—and integrates seamlessly with over 100 apps like Hubspot and Salesforce. It enables real-time collaboration through omnichannel shared inboxes, empowering teams to manage support@ and info@ emails with clear ownership and faster resolutions.

Key features include AI live chat for instant visitor engagement, a customer portal and knowledge base for self-service, automations to handle repetitive tasks, and analytics to monitor key support metrics. Trusted by over 10,000 global teams like Flexport, Harvard University, and Epic Games, Hiver delivers exceptional support within your inbox, backed by strong compliance standards such as GDPR and HIPAA.

Productivity AI Communication SaaS

By:

Users:

Rating:

Version:

7.3.17 Last updated: 2025-05-19

Creation date:

2020-06-02

Risk:

Permissions:

scripting

Host permissions:

*://mail.google.com/*

Size:

12.65M

Email:

su*****@hiverhq.com

URLs:

Website ,Privacy policy

Full description:

Source:

Chrome Web Store

Updated:

2 days ago

Ranking

# 3,613 ▼ 67

Other rankings

#332 in Workflow & Planning ▼ 1

#1 in customer keyword 14

#13 in platform keyword 27 ▲ 1

#13 in service keyword 18 ▲ 1

#42 in deliver keyword 7 ▼ 1

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User reviews

Users widely praise Hiver for its smooth Gmail integration and user-friendly interface that streamlines team collaboration and customer service workflows. It offers valuable features like shared inboxes and internal notes, which boost productivity and organization. The support team receives strong positive feedback. Some users report occasional loading issues requiring page refreshes and slight delays in responsiveness during task management. There is also feedback requesting more dashboard customization options. Overall, Hiver is seen as an effective and reliable tool for managing customer support within Gmail.

Pros

Seamless integration with Gmail, allowing teams to manage customer support directly within their familiar email platform.
User-friendly interface with no steep learning curve, facilitating quick onboarding and ease of use.
Effective features for team collaboration such as shared inboxes, email assignment, internal notes, and automation rules.
Responsive and helpful customer support that addresses user queries promptly.
Improves workflow organization, accountability, and productivity for customer service teams.

Cons

Occasional need to refresh or reload Gmail page for the extension to properly load or function.
Sometimes experiences minor delays (around half a second) when changing ticket status, assigning, or closing tasks, affecting responsiveness.
Dashboard customization could be enhanced to offer more options and flexibility.

Recent reviews

Uma ferramenta muito útil que tem optimizado a gestão das minhas tarefas diárias, trazendo mais valor ao meu trabalho.

Suelen Cardoso, 2025-05-02

Como equipo hemos tenido una excelente experiencia con la plataforma, nos ha ayudado un montón con nuestros flujos. Destaco también su soporte y que están trabajando en tener mejoras constantes.

Michelle Caceres, 2025-04-29

Very helpful for managing workflow. User friendly interface. As an extension, Sometimes needs to be refreshed and doesn't load properly when you are using a lot of Chrome apps. Also I wish dashboards could provide more options.

Louie Andrew Liew, 2025-04-25

View all user reviews ›

Extension safety

Risk impact

Hiver: AI-powered customer service platform requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Request access to the following domains: {{requestedDomains}}
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Risk likelihood

Hiver: AI-powered customer service platform has earned a fairly good reputation and likely can be trusted.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
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