Hiver - Gmail-based customer service solution
Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.
What is Hiver - Gmail-based customer service solution?
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Summary
With Hiver, teams can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations, without having to learn any new software.
Over 8000 teams from companies like Canva, Flexport, and Oxford Business Group, among others, use Hiver to deliver a better customer experience.
✉️ Email - Manage shared inboxes like support@ and info@. Create ownership for every email and collaborate faster internally.
📖 Knowledge Base - Empower your customers to self-serve with our centralized library of help articles.
💬 Live Chat - Offer personalized real-time support and manage these chats right inside Gmail.
📞 WhatsApp - Manage all queries that come via WhatsApp and respond to them without leaving your inbox.
🎙️ Voice - Provide support via call by setting up an Aircall account and start managing your voice inbox.
Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few:
User reviews
User reviews summary
Pros
- Efficient email sharing and management
- Great customer service and support
- Improved workflow and organization
- Helpful for team collaboration
- Saves time and increases productivity
Cons
- Sudden changes in pricing and plans
- Some users experienced slow Gmail and crashes
- Minor issues with functionality
Most mentioned
- Efficient email sharing and management
- Great customer service and support
- Improved workflow and organization
- Sudden changes in pricing and plans
- Helpful for team collaboration
Recent reviews
Safety
Risk impact
Hiver - Gmail-based customer service solution may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.
Risk likelihood
Hiver - Gmail-based customer service solution is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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