Keeping | The Original Help Desk for Gmail™

Name: Keeping | The Original Help Desk for Gmail™
Rating: 4.133333333333334 (30 reviews)
Author: https://www.keeping.com

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

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Keeping | The Original Gmail Help Desk Extension

Keeping is a Gmail extension, turning your inbox into a comprehensive help desk. It eliminates the need for an external help desk and is ideal for businesses of all sizes. With Keeping, teams can collaborate and manage support emails from their mailboxes. It helps prevent duplication of work, offers auto-response suggestions, and provides metrics for performance improvement. Enhance your customer support experience directly from Gmail with Keeping.

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Extension stats

By: https://www.keeping.com

Users: 4,000+

Rating: 4.13

(30)

Version: 6.9.1 (Last updated: 2025-02-26)

Creation date: 2020-04-30

Risk:

Permissions:

scripting

Host permissions:

https://mail.google.com/

Size: 2.00M

Email: su*****@keeping.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Chrome Web Store

Ranking

# 15,156 ▲ 26

Other rankings

#910 in Workflow & Planning ▲ 2

#24 in keep keyword 94 ▲ 4

#32 in customer keyword 38 ▲ 2

#83 in support keyword 41 ▲ 14

#90 in gmail keyword 98 ▲ 1

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User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Great integration with Gmail for customer support management.
Good customer service and support team.
Simple to set up and manage.
Cost-effective payment plans.
Reliable performance with high uptime during peak times.

Cons

Some technical issues and glitches reported.
Limited features compared to other support platforms like Zendesk.

Most mentioned

Customer service phone support is available 24/7.
The extension simplifies ticket management directly from Gmail.
The product is easy to use and fits well within Gmail's ecosystem.

User reviews

Nice and Good working

Britani Bunch, 2024-12-04

good extension for immediate assistance to connect customer service

Rintek daniels, 2024-12-04

Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.

Andy Atalla (Andy), 2024-04-30

View all user reviews

Extension safety

Risk impact

Keeping | The Original Help Desk for Gmail™ requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Request access to the following domains: google.com
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Risk likelihood

Keeping | The Original Help Desk for Gmail™ is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
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Medium **** ********* *** ******** ****** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
Good **** ********* ** * ******** ********* ** ****** *** *****
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