Keeping | The Original Help Desk for Gmail™

Keeping | The Original Help Desk for Gmail™

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

What is Keeping | The Original Help Desk for Gmail™?
Keeping is a Gmail extension, turning your inbox into a comprehensive help desk. It eliminates the need for an external help desk and is ideal for businesses of all sizes. With Keeping, teams can collaborate and manage support emails from their mailboxes. It helps prevent duplication of work, offers auto-response suggestions, and provides metrics for performance improvement. Enhance your customer support experience directly from Gmail with Keeping.
Stats
Users: 3,000+
Rating: 4.03 (29)
Version: 6.2.15 (Last updated: 2024-04-02)
Creation date: 2020-04-30
Risk impact: Moderate risk impact
Risk likelihood: Very low risk likelihood
Manifest version: 3
Permissions:
  • scripting
Host permissions:
  • https://mail.google.com/
Size: 1.36M
Stats date:

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Summary

Manage customer support from Gmail.

Keeping is a Gmail extension that turns your Gmail inbox into a help desk.

It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk.

★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER

For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost.

★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS

There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers.

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User reviews
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Seamless integration with Gmail
  • Low cost
  • Great for managing support tickets
Cons
  • Occasional outages
  • Stability issues
  • Limited language support
Most mentioned
  • Seamless integration with Gmail
  • Low cost
  • Occasional outages
  • Stability issues
Recent reviews
Very simple to setup and manage and works very well with Gmail. Been using this for years and would recommend.
by Michael Arndt Michael Arndt, 2022-04-25

Great app! Really helps my company manage shared email accounts without having to log into separate accounts or use third-party applications. Simple and reliable solution.
by Michael Arndt Michael Arndt, 2015-09-22

Very simple to setup and manage and works very well with Gmail. Been using this for years and would recommend.
by Michael Arndt Michael Arndt, 2022-04-25
View all user reviews
Safety
Risk impact

Keeping | The Original Help Desk for Gmail™ may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.

Risk likelihood

Keeping | The Original Help Desk for Gmail™ has earned a good reputation and can be trusted.

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