Keeping | The Original Help Desk for Gmail™

Name: Keeping | The Original Help Desk for Gmail™
Rating: 4.241379310344827 (29 reviews)
Author: https://www.keeping.com/

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

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Keeping is a powerful Gmail extension that transforms your Gmail inbox into a fully functional help desk. Designed for teams and businesses of all sizes, it enables seamless collaboration by allowing every team member to receive, respond to, and assign support emails directly from their own mailbox. This eliminates email confusion caused by CCs, BCCs, and forwards, ensuring all responses are synchronized.

Keeping also helps you save time by automatically suggesting responses to support emails based on your previous replies. Moreover, it offers valuable analytics to track key customer support metrics, helping you monitor inquiry volume and response times to continuously improve service quality. Elevate your customer support experience without leaving Gmail by using Keeping.

Extension Productivity Communication SaaS Email Marketing

By:

https://www.keeping.com/

Users:

4,000

Rating:

4.24

(29)

Version:

6.10.3 Last updated: 2025-06-06

Creation date:

2020-04-30

Risk:

Permissions:

scripting

Host permissions:

https://mail.google.com/

Size:

2.62MB

Email:

su*****@keeping.com

URLs:

Website ,Privacy policy

Full description:

Source:

Chrome Web Store

Updated:

a day ago

Ranking

# 14,578 ▲ 440

Other rankings

#886 in Workflow & Planning ▲ 8

#18 in keep keyword 63 ▼ 3

#27 in customer keyword 6 ▼ 2

#33 in support keyword 20 ▼ 6

#63 in gmail keyword 51 ▼ 1

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User reviews

Pros

Great integration with Gmail for customer support management.
Good customer service and support team.
Simple to set up and manage.
Cost-effective payment plans.
Reliable performance with high uptime during peak times.

Cons

Some technical issues and glitches reported.
Limited features compared to other support platforms like Zendesk.

Recent reviews

Nice and Good working

Br*****, 2024-12-04

good extension for immediate assistance to connect customer service

Ri*****, 2024-12-04

Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.

An*****, 2024-04-30

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Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

Keeping | The Original Help Desk for Gmail™ requires a few sensitive permissions. Exercise caution before installing.

Risk impact analysis details

Critical Request access to the following domains: {{requestedDomains}}
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Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

Keeping | The Original Help Desk for Gmail™ is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
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