Keeping | The Original Help Desk for Gmail™
Keeping turns your Gmail into a help desk. Manage customer support from Gmail.
Total ratings
4.09
(Rating count:
32)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great integration with Gmail for customer support management.
- Good customer service and support team.
- Simple to set up and manage.
- Cost-effective payment plans.
- Reliable performance with high uptime during peak times.
Cons
- Some technical issues and glitches reported.
- Limited features compared to other support platforms like Zendesk.
Most mentioned
- Customer service phone support is available 24/7.
- The extension simplifies ticket management directly from Gmail.
- The product is easy to use and fits well within Gmail's ecosystem.
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User reviews
Recent rating average:
4.70
All time rating average:
4.09
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-12-04 |  | | en | Nice and Good working |
| 2024-12-04 |  | | en | good extension for immediate assistance to connect customer service |
| 2024-11-18 |  | | en | You can reach out to Gmail Customer Service (8̼6̼6̼-̼2̼0̼4̼-̼3̼5̼2̼3̼) via live chat or website. |
| 2024-11-03 |  | | en | good working extension |
| 2024-04-30 |  | | en | Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service. |
| 2023-02-08 |  | | Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021! | |
| 2023-02-08 |  | | en | Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021! |
| 2023-02-03 |  | | We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks. | |
| 2023-02-03 |  | | en | We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks. |
| 2022-11-10 |  | | We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch. |
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