Hiver - Gmail-based customer service solution

Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.

Total ratings for Hiver - Gmail-based customer service solution

4.50 (Rating count: 212)

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Efficient email sharing and management
Great customer service and support
Improved workflow and organization
Helpful for team collaboration
Saves time and increases productivity

Cons

Sudden changes in pricing and plans
Some users experienced slow Gmail and crashes
Minor issues with functionality

Most mentioned

Efficient email sharing and management
Great customer service and support
Improved workflow and organization
Sudden changes in pricing and plans
Helpful for team collaboration

See reviews for Hiver - Gmail-based customer service solution on Chrome Web Store

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Recent reviews for Hiver - Gmail-based customer service solution

Recent rating average: 4.20

All time rating average: 4.50

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Rating filters

5 star

4% (8)

Date	Author	Lang	Comment
2023-11-29	Fernando Schio	en	Perfect tool! Simple and effective. Easy to use. Helped me increase my company's efficiency by more than 200%!
2022-08-20	Dylan Devine	en	Hiver Account Manager to let me know with 8 days notice that my pre-paid subscription was moving up to a $60 per user plan and they were going to charge me for the difference. It's because they changed and limited their plans to 5 shared mailboxes where before there was no limit. I now have short notice to limit shared mailboxes to 5 or pay thousands extra for the "Elite" plan that has so many features we don't need. Poor business practice.
2023-01-24	Joseph Pryor		One of those products that you wonder how you lived without. There are so many features that are great but generally speaking being able to assign and share emails in an easy intuitive way makes us much more productive. The team that onboarded us was incredibly patient and thorough. I highly recommend you try this amazing tool.
2021-06-07	Timothy Wewer		Small business, worked great. Then I got a notice that my per user rate was going to triple in the next 24 hours. Unfortunately it was something we came to depend on but can't support such awful business practices.
2020-08-04	Heidi Skjordahl		Manages our multi-user inboxes like a dream! Allows flexibility to add users from other departments whose tasklists overlap ours. Templates. Metrics. Searchable Notes. The help team has always been on point and responsive. It's been an absolute pleasure to use Hiver in our day-to-day operations. Wouldn't try to do this without it.
2020-07-21	Ben Seep		Hiver is indispensable for helping our company share and manage our project emails. We only have a small team, but some people are part time and sometimes we work from home (and we all worked remotely during the Covid shutdown). It's so nice to be able to label an email for a project and automatically share it with everyone instead of creating messy conversations where you forward things to other people, then reply, and get subject lines that start with FW: Fw: Re: RE: fw: etc. from all the back and forth. We don't use the templates much, but it's nice to be able to tag someone and assign an email as a task and add notes about the email. We haven't had any issues using Hiver with our G-suite email, and we've been using it for about 5 years now (starting back when it was called GrexIt!)
2020-07-15	Salvador Martínez Marcos		We're HIVER users since 2012 (called Grexit at that times !!). Since then is has become an indispensable tool for project collaboration. A lot of improvements have been added along this time but easy and quick Email Sharing among users is still the most useful for us. Before Hiver it was a real nightmare to manage email distribution among staff involved in each project since each person could be involved at the same time in 5 or more projects, so email forwarding was the usual practice, which meant waste of time, delays and somehow disorders. Since we began using it all theese problems are automatically solved which implies higher efficiency. Technical support is excellent and if any problem happens (really unccommon) it is solved whitin hours. For us HIVER is a MUST and we DEFINITELY RECOMMEND it to any GSuite user facing the same problems.
2020-07-08	Mike McLain		We use this extension and it has simplified our work loads. We have cut way down on the same thing being duplicated. Very easy to use and seamless with Gmail
2020-07-06	David Kennett		Excellent plugin that helps our team manage shared inboxes with ease and efficiency. Been using it for nearly 3 years and don't know what we would do without it, it is really simple to use and makes our team's lives much easier. Highly recommend.
2020-06-30	Sara Davis		Hiver has been a great extension for our team to have oversight for all of work. It's a great tool!

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