Support Inbox - AcornReply

Answer your customers. You decide who hits send.

AcornReply is the support inbox for teams under 10 who still care about replying themselves. AI writes the draft. You edit it and send it.

EMAIL-FIRST The customer stays in their inbox. No portal, no ticket number, no "your case has been updated" — just a reply from a person.

YOU DECIDE AI drafts the reply. You review and send it, or let AI send the answers your help center covers. Drafts are grounded in your own help center, so answers stay accurate instead of invented.

DESIGNED FOR A PHONE BETWEEN MEETINGS

• The AI draft is ready when you open the conversation
• Assign to a teammate, snooze with a swipe, resolve when it's done
• Internal notes and @mentions your customers never see
• Push notifications for the conversations you own
• Attach a photo from your camera or library

ONE INBOX Email, live chat, and your contact form arrive in a single thread your whole team can see. Nothing falls between people. Nobody answers the same question twice.

Write in English. Customers who wrote in another language read your reply in theirs.