telmini

telmini (formerly AskAIs) is the app for support teams. Answer your customers, talk with your teammates and keep your team's notes, all in one place, wherever you are.

Sign in with your telmini workspace account. You get the same inbox, statuses and assignments as on the web.

TEAM INBOX

• Every customer conversation in one list, newest first, updated the moment a message arrives.
• See where each visitor came from, whether the AI is handling it, its status and rating.
• Filter by status, unread or assignee. Search by name, email or message text.
• Pin a conversation just for you, or for the whole team.
• Delete a conversation for yourself, or for everyone when your workspace allows it.

REPLY FROM YOUR PHONE

• A roomy reply box that keeps a draft for every conversation.
• Quick replies: insert a saved answer with a tap or by typing /.
• Reply to a specific message, dictate by voice, attach photos, videos and files.
• Translate your reply into the customer's language before you send it.
• Write an internal note that only your teammates can see.

WORK ALONGSIDE AI

• Labels show whether a message came from the AI, an automatic reply or a teammate.
• AI trace shows how an AI reply was produced and which knowledge it used.
• Hand a conversation back to the AI when it no longer needs a person.

TEAM CHAT

• Chat with your coworkers in the all-team chat, one to one, or in groups you create.
• Send voice messages. When your workspace turns on voice-to-text, tap to read them as text.
• Pin important messages and see who is in each chat.
• Privacy mode hides message previews in protected chats.
• Group owners can rename the group, change its photo, and add or remove members.

TOOLS

• Notebook: personal and team notes, checklists with due dates, and drafts written with AI.
• AI Settings Assistant: ask in plain words to set up your workspace.
• AI Learning Cases: review what the AI has learned before it is used.

TODAY WIDGET AND QUICK ACTIONS

• The Today widget shows unread customers, team messages, to-dos and notes on your Home Screen or Lock Screen. Choose what it shows and in what order.
• Open your inbox or team chat, or start a new note, from Control Center, Siri, Shortcuts, or by touching and holding the app icon.

YOUR TEAM AND ACCOUNT

• Invite teammates to your workspace by email.
• Workspace admins can set what each member is allowed to do.
• Change your own name and profile photo; teammates see it right away.
• Stay signed in to several workspaces and switch without signing out.
• Choose what you are notified about, with new notification sounds and a daily quiet time.

HELP WHEN YOU NEED IT

• Contact Support: chat with the telmini team inside the app.
• Report a problem with screenshots in a few taps.
• Announcements and Check for Updates keep you up to date.

IN YOUR LANGUAGE Available in English, Traditional Chinese, Simplified Chinese, Japanese, Korean, Spanish, French, Vietnamese, Thai, Malay, Hindi and Urdu. Switch instantly in Settings.

WHO IT IS FOR telmini is a work tool for businesses that run their customer support on telmini. You need a telmini workspace account to sign in; there is no sign-up in the app. Plans for the workspace can be bought in the app by the workspace owner.

Works on iPhone and iPad.

Terms of Service: https://telmini.com/en/terms Privacy Policy: https://telmini.com/privacy