Yaplet — AI Support Inbox

Your customer conversations, in your pocket. Answer live chat, email, Facebook and Instagram messages with AI-assisted replies — wherever you are.

Yaplet puts your customer support operation in your pocket. Answer website live chat, email, Facebook Messenger and Instagram DMs from one inbox — with AI at your side for replies, summaries and translation.

Built for support agents and teams who can't sit at a desk all day. A conversation comes in, your phone pings, you answer in seconds.

ONE INBOX FOR EVERY CHANNEL • Website live chat, email, Facebook Messenger and Instagram DMs together • My Inbox, Unassigned and All views — grab waiting chats before they go cold • Search every conversation by message, visitor or agent • Filter by website/widget when you run more than one

REPLY LIKE YOU'RE AT YOUR DESK • Real-time typing indicators and read receipts • Share photos from your library • Canned templates, knowledge-base articles and docs, inserted in a tap • Private internal notes only your team can see • Assign, transfer, leave or mark conversations as read • Ask customers for a rating when the chat wraps up

AI THAT DOES THE HEAVY LIFTING • AI Reply — drafts an answer from your own knowledge base • AI Summary — catch up on a long thread in seconds • Rephrase and grammar polish before you hit send • Auto-translate both directions — support customers in any language

SEE WHO'S ON YOUR SITE — RIGHT NOW • Live visitor list with country, device and the page they're viewing • Full visitor context: plan, location, browser, event history • Start a conversation with anyone browsing your site

STAY IN CONTROL • Light, dark or system theme — new in 2.1 • Push notifications for new chats and messages • Go online or offline with one tap • Switch between organizations • Listen back to AI phone-call recordings

Yaplet is the companion app for the Yaplet platform (yaplet.com) — live chat, AI chatbot, knowledge base, ticketing, newsletter and more. A Yaplet account is required; create one free at yaplet.com.