Sonny: Live Chat

Sonny is the shared customer support inbox for teams that handle live chat, support email, and customer follow-up in one place.

Use Sonny on iOS to keep an eye on the conversations that matter, reply from the same team inbox your company uses on the web, and stay notified when customers need help.

ONE INBOX FOR CUSTOMER SUPPORT

Bring website chat and support email into a single, organized inbox. See open conversations, customer details, message history, tags, status, priority, source, and assignment without switching tools.

REPLY WITH YOUR TEAM

Assign conversations, leave internal notes, collaborate with teammates, and keep everyone aligned on who owns the next reply. Sonny is built for support teams, not solo email forwarding.

LIVE CHAT AND EMAIL

Respond to website chats and forwarded support emails from the same conversation view. Customers can reach you through the channel they prefer while your team works from one shared queue.

AI-ASSISTED SUPPORT

Draft replies faster with Sonny's AI copilot, use knowledge from your help content, and keep humans in control of what gets sent.

CUSTOMER CONTEXT

View conversation history, contact details, tags, and prior interactions before you reply. Search and filter support work so your team can find the right customer record quickly.

NATIVE NOTIFICATIONS

Enable push notifications to hear about new support activity while you are away from your desk. Open Sonny on mobile and jump straight into the inbox.

EXISTING ACCOUNT REQUIRED

The Sonny mobile app is for existing Sonny customers and invited team members. Account creation, workspace setup, and billing are managed on the web at usesonny.com.

Privacy Policy: https://www.usesonny.com/privacy Terms of Service: https://www.usesonny.com/terms