Sapot Chat

Reply to your customers from anywhere. Sapot Chat keeps your team connected to every conversation across website chat, email, and social — right from your phone.

Sapot Chat is the mobile companion app for support teams using Sapot. Stay on top of every customer conversation — whether you're at your desk, on the move, or away from the office.

KEY FEATURES

• Unified Inbox See all your conversations from website live chat, email, and messaging channels in one place. Switch between channels without missing a beat.

• Real-Time Notifications Get push notifications the moment a customer messages you or a teammate assigns a conversation. Never leave a customer waiting.

• Rich Messaging Send and receive text, images, videos, voice notes, and file attachments. Use canned responses to reply faster to common questions.

• Team Collaboration Assign conversations to teammates, add private notes only your team can see, and mention colleagues to loop them in.

• Conversation Management Resolve, reopen, snooze, or reassign conversations. Filter by status, team, or assignee to focus on what matters.

• Customer Context View customer profiles, conversation history, and previous interactions so you can give personalized support every time.

• Multi-Account Support Connect to your Sapot workspace by entering your installation URL — works with self-hosted and cloud deployments.

• Secure & Private Your conversations stay on your servers. Sapot Chat connects directly to your Sapot installation — no third-party data sharing.

WHO IS THIS FOR?

Sapot Chat is built for customer support agents, success teams, and business owners who use Sapot to manage customer conversations. This is the agent app — your customers don't need it to chat with you.

GET STARTED

1. Install Sapot Chat
2. Enter your Sapot installation URL
3. Log in with your agent credentials
4. Start replying to customers

Need help? Visit https://sapot.ai/support