ServiceDesk Plus | On-premises

Name: ServiceDesk Plus | On-premises
Rating: 2.85 (1316 reviews)
Author: ManageEngine

By: ManageEngine

Deliver exceptional service experiences across IT, HR, Facilities, and more

Features & Capabilities

ServiceDesk Plus On-premises offers a robust mobile app that enhances enterprise service management by integrating ITSM essentials with IT asset management. Employees can easily create, track, and resolve service requests across IT, HR, legal, finance, and facilities departments, ensuring exceptional service experiences from any location. Technicians benefit from managing requests, approvals, and tasks on the go, with additional capabilities such as adding attachments, recording work logs, scanning assets, and accessing remote machines.

Key features include ticket tracking, task management, solution access, calendar integration, change approval workflows, real-time notifications, and in-app chat with end users. The platform supports customization through custom views tailored to user preferences. ServiceDesk Plus On-premises requires installation of the base application (version 14000+), and offers a fully featured 30-day free trial for new users. Empower your organization’s service desks with reliable, flexible, and mobile-first ITSM and enterprise service management.

User Growth & Download Statistics

App Developer Tools

By:

ManageEngine

Downloads:

255,753 245

Rating:

2.85

(1,316) 3 new ratings

Version:

6.4.6 Last updated: 2026-05-21

Version code:

Creation date:

2013-05-06

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.WRITE_CALENDAR High risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk
android.permission.USE_BIOMETRIC Low risk
android.permission.USE_FINGERPRINT Low risk
android.permission.WAKE_LOCK Low risk
com.google.android.c2dm.permission.RECEIVE Low risk

Size:

52.03MB

Email:

se*****@manageengine.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 137,576 ▼ 644

Other rankings

#24 in service keyword 45 ▲ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

ManageEngine

Google Play Store

https://play.google.com/store/apps/details?id=com.manageengine.sdp

Email:

se*****@manageengine.com

Website:

http://www.manageengine.com/products/service-desk/

User Reviews

Reviews show a mixed experience: praise for the new UI and usefulness for home labs, but recurring problems dominate. Key issues are Android login/authentication failures (including SAML), unreliable push notifications, stability glitches (crashes/blank screens), and a cluttered UI with confusing navigation. Missing settings/config options and slow support further detract from usability. Overall, the UI improvements are welcomed, but reliability and user experience need significant fixes.

Pros

New UI and improvements are positively received.
Convenient for home labs and quick tasks.
Some reviewers find the app easy to use / simple to navigate.
Multiple reviews mention an overall positive sentiment (Good/Excellent).

Cons

Android login/authentication failures (wrong credentials, SAML issues, auto-logout).
Push notifications not working or missing.
Stability issues and crashes / blank screens.
UI/UX problems: cluttered interface and confusing navigation / broken scrolling.
Missing configuration options (save settings, admin options) and slow support.

Recent reviews

not stable

Al*****, 2026-01-13

The service desk app is difficult to use and not user-friendly. The interface feels cluttered and confusing, and it’s not straightforward to raise a complaint — there are too many steps and unclear options. A simpler and more intuitive design would greatly improve the user experience.

Ve*****, 2025-11-01

Brilliant App for community or other variants of ServiceDesk plus. Handy even for home labs use, get an idea, project, thing to fix - use the app, or send an email to the servicedesk, simpke & easy!