SolarWinds Service Desk

Name: SolarWinds Service Desk
Rating: 4.16 (367 reviews)
Author: SolarWinds

By: SolarWinds App

Core SolarWinds Service Desk capabilities directly from mobile device.

Overview

Google Play Store

Downloads

46,761 ▲ 105

Data as of 2026-08-20

Rating:

4.16 +1

(367)

Version:

3.5.3

Last updated: 2026-08-10

Ranking

#305,555 ▼ 736

Overall

Features & Capabilities

The SolarWinds Service Desk mobile app provides both technicians and employees with vital service desk capabilities directly from their Android devices. Technicians can receive real-time notifications, track and manage tickets, update issues, and access historical data on the go. Employees gain the ability to submit tickets, request services, consult self-service articles, monitor request statuses, and contribute comments to ongoing tickets. This app ensures seamless IT support accessibility anytime and anywhere, boosting productivity by keeping communication and issue resolution efficient.

Designed for IT service management, SolarWinds Service Desk's mobile solution bridges the gap between on-site and remote support. Whether updating incidents or submitting a service request, users benefit from an intuitive interface tailored to streamline operations and enhance user satisfaction within organizations.

User Growth & Download Statistics

App Communication Developer Tools

By:

Downloads:

Rating:

Version:

3.5.3 Last updated: 2026-08-10

Version code:

1786099677

Creation date:

2019-07-02

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.READ_APP_BADGE Low risk

Size:

108.47MB

Email:

se*****@solarwinds.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-08-20

Compare stats and ranking:

Ranking

# 305,555 ▼ 736

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

SolarWinds

Google Play Store

https://play.google.com/store/apps/details?id=com.solarwinds.service_desk

Email:

se*****@solarwinds.com

Website:

http://www.solarwinds.com/service-desk

User Reviews

SolarWinds Service Desk app offers a convenient and user-friendly interface for managing tickets on mobile, with recent improvements in search and core features. However, multiple users report persistent issues like broken and inconsistent notifications, problems typing ticket replies due to keyboard malfunctions or crashes, and limited functionality compared to the desktop version—lacking asset and inventory management, custom filters, and notification settings. While useful for basic ticket handling, these gaps and reliability issues impact overall usability.

Pros

The app has a convenient and easy-to-use interface, helping users manage tickets efficiently.
Mobile access to ticketing and basic incident management is appreciated by users while on the go.
Recent updates have improved key functionalities like search and fixed notable bugs.
Integration of service catalog and inventory features is a positive development.
The app supports essential ticket operations such as viewing, assigning, and closing tickets effectively.

Cons

Push notifications are unreliable, with many users reporting inconsistent or completely broken notification delivery for months.
Typing replies in tickets is problematic; the keyboard often does not appear or the app crashes when posting longer responses.
Important desktop features like tasks, asset management, inventory, procurement, and custom filters are missing or limited on the app.
There is a lack of notification management options, such as filtering notifications for specific ticket groups or audible alerts.
Issues with single sign-on have been reported historically, and navigation problems persist, such as not opening the app or ticket when clicking notifications.

Recent reviews

Honestly, this app makes my job easy

Fl*****, 2025-01-16

Costat issue with inconsistent notifications. Some days I will get notifications when tickets get created and other days I don't. I have had this issue across multiple devices and have check led battery saving settings, notification setting and everything else with no luck.