ServiceNow Agent

Name: ServiceNow Agent
Rating: 4.186916 (5313 reviews)
Author: ServiceNow

By: ServiceNow App

Get Work Done on the Go

Overview

Google Play Store

Downloads

455,220 ▲ 1.87K

Data as of 2026-09-01

Rating:

4.19 +10

(5,313)

Version:

21.5.0

Last updated: 2026-08-10

Features & Capabilities

The ServiceNow Agent Chrome extension enables service desk agents to efficiently manage, triage, and resolve requests from their mobile devices. Designed with a mobile-first approach, it supports workflows across IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. Users can perform key actions such as accepting work, updating cases, and approving tasks using intuitive swipe gestures, even when offline. Leveraging device capabilities like navigation and barcode scanning, the extension maximizes productivity on the go. Organizations can customize and extend workflows to fit their unique operational needs. Note: Requires ServiceNow Madrid instance or later.

User Growth & Download Statistics

App Communication Developer Tools

By:

ServiceNow

Downloads:

455,220 1.87K

Rating:

4.19

(5,313) 10 new ratings

Version:

21.5.0 Last updated: 2026-08-10

Version code:

2000052297

Creation date:

2019-02-01

Publisher country:

Permissions:

android.permission.ACCESS_BACKGROUND_LOCATION Very high risk
android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.FOREGROUND_SERVICE_MICROPHONE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.ACCESS_NOTIFICATION_POLICY Moderate risk
android.permission.BLUETOOTH Moderate risk
android.permission.BLUETOOTH_ADMIN Moderate risk
android.permission.BLUETOOTH_SCAN Moderate risk

Size:

100.80MB

Email:

mo*****@servicenow.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-09-01

Compare stats and ranking:

Ranking

# 104,802 ▼ 120

Other rankings

#1 in agent keyword 63 #22 in service keyword 39 ▲

Other platforms

ServiceNow Agent (v22.0.1)

4.60

(2,542)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

ServiceNow

Google Play Store

https://play.google.com/store/apps/details?id=com.servicenow.fulfiller

Email:

mo*****@servicenow.com

Website:

https://www.servicenow.com/

User Reviews

Most reviews praise ServiceNow Agent on Android as easy to use with convenient remote access and an overall good experience. Users frequently describe it as a strong, positive app (best, awesome). Some drawbacks are noted, including slower performance, inability to edit tasks in the latest update, geotracking status quirks, a dark-themed UI that's hard to read, and missing ticket features. These concerns are present but do not dominate the feedback, which centers on usability and usefulness for field or remote work.

Pros

Easy to use / user-friendly
Convenient access for remote/mobile use
Generally positive experience (good/Great/very good)
Strong overall sentiment (best/awesome)
Nice / pleasant to use

Cons

Recent reviews

Trash app. The previous version had 0 disconnect issues compared to the latest 22.0.0. if it is meant to be "frictionless", better make sure it really is before putting that description in and ruining it in the next updates.