ServiceNow Agent

Name: ServiceNow Agent
Rating: 4.6 (2596 reviews)
Author: ServiceNow

By: ServiceNow App

Get Work Done on the Go

Overview

Version:

22.1.0

Last updated: 2026-09-09

Features & Capabilities

ServiceNow Agent delivers mobile-first workflows for common service-desk tasks, allowing agents to triage, act on, and resolve requests on the go. The app supports offline work and leverages native device capabilities like navigation, barcode scanning, and signature capture to simplify field operations.

With out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management, organizations can configure and extend processes to fit unique needs. Features include team workload management, swipe-based approvals, offline access, full issue details and activity streams, and location-aware workflow optimization. Note: Rome or later required.

User Growth & Download Statistics

App Task Management API Developer Tools

By:

ServiceNow

Rating:

4.60

(2,596) 17 new ratings

Version:

22.1.0 Last updated: 2026-09-09

Version code:

891030324

Creation date:

2019-02-02

Compatible devices:

Size:

140.34MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-22

Compare stats and ranking:

Ranking

# 36,110 ▲ 73

Other rankings

#1 in agent keyword 65 #8 in service keyword 36 ▲ 1

Other platforms

ServiceNow Agent (v22.0.0)

458,423 4.17

(5,365)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

ServiceNow

Apple Apps Store

https://apps.apple.com/us/app/servicenow-agent/id1446951408

Website:

https://www.servicenow.com/

User Reviews

Users praise ServiceNow Agent for speed, organized data, and mobile productivity—tickets at a glance, easy note-taking on the go, and a clean interface that shows assigned tickets. However, recurring issues include limited in-app editing, weak search for tickets, lack of in-app commenting, reliability/compatibility problems on newer iOS builds, and missing location details (store addresses) in the UI. It’s fast and helpful but needs parity and stability improvements for field work.

Pros

Fast performance and quick access to data
A lot of data in one spot and well organized
Boosts productivity, especially on the go (easy note-taking and faster workflow)
Clear visibility of tickets assigned to you or your group
Clean, user-friendly visuals and UI

Cons

Limited in-app editing (cannot change priority or place tickets on hold; editing submitter's prioritization is not available)
Poor search/find capability, making it hard to locate tickets, especially closed/resolved ones
In-app commenting and updates are limited (can't add comments from the app; some updates require a desktop)
Reliability issues and compatibility problems on newer iOS builds (slow, broken, or app crashes)
Missing location/address data (store address vs. store number; header shows address to aid routing)

Recent reviews

…but this flow for discovering, editing, authoring is faster and better focused than the classic desktop browser format… and an order of magnitude better than the previous mobile version. The rendering accuracy and efficiency should be light years better given the resources ServiceNow has—but given how much better this is than what was available 6 months ago, I’m giving the rare 5 stars. Sometimes going from unusable to usable is much more rewarding than going from very good to great.

by no*****, 2026-09-11

So where are unassigned tasks in my group? I don't see anything like that. This app looks focused on incidents and approvals only? The SNOW classic app was much better and had everything.