Freshservice

Name: Freshservice
Rating: 4.5 (2179 reviews)
Author: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

By: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Business

Features & Capabilities

Freshservice Chrome extension brings ITSM to your browser, enabling on-the-go ticketing, asset updates, and service requests. Access incident and asset data, search the knowledge base, view the service catalog, and stay notified—without leaving Chrome.

Key capabilities include push notifications, quick ticket actions, private agent notes, barcode/QR asset scanning for CMDB updates, and seamless login with Active Directory SSO or SAML. Ideal for IT teams needing mobile-like productivity while browsing.

User Growth & Download Statistics

App Task Management Data Privacy & Security

By:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Rating:

4.50

(2,179) 17 new ratings

Version:

9.10 Last updated: 2026-06-03

Version code:

886395825

Creation date:

2014-07-13

Compatible devices:

Size:

173.31MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 41,240 ▲ 133

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Apple Apps Store

https://apps.apple.com/us/app/freshservice/id891265220

Website:

http://freshservice.com

User Reviews

Reviewers say Freshservice mobile is usable and improves on-the-go productivity, especially for quick ticket checks and notes across iPhone and iPad. However, reliability and feature gaps are frequent blockers: the app crashes or freezes during common tasks like refreshing or opening tickets; sign-in issues (SSO/2FA), and device-compatibility errors hinder access; a persistent 'source is not a number' validation error blocks ticket closing; notifications are unreliable and filters/search UI lacks parity with the web. Overall, strong potential but major stability and UX improvements are needed.

Pros

Mobile on-the-go ticket handling improves productivity.
Quickly check ticket info and add notes.
Solid mobile experience and ongoing improvements.
Works across iPhone and iPad, aiding mobility.

Cons

Frequent crashes and instability during common tasks like refreshing or opening tickets.
Sign-in/authentication issues across platforms (SSO/2FA, iOS redirects, and a jailbroken-device error).
Persistent 'source is not a number' validation error blocks closing/assigning tickets.
Notifications do not reliably sync or clear.
Filtering, search, and UI parity with the web are limited; filters don’t persist.

Recent reviews

Everytime I try to sign in it opens on a new browser and once I sign in nothing happens. I have tried multiple times

by Al*****, 2025-12-26

The app mostly works fine. However one huge issue is that every time I refresh the tickets more than once, the app crashes.

by Jl*****, 2025-12-23

Overall the mobile is solid and allows agents to attend to tickets went working on the floor or during travel. Freshservice is working to make the app more functional every year.