Freshservice

Name: Freshservice
Rating: 4.5 (2349 reviews)
Author: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

By: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED App

Business

Overview

Version:

9.11.1

Last updated: 2026-08-11

Features & Capabilities

Freshservice Chrome extension brings ITSM to your browser, enabling on-the-go ticketing, asset updates, and service requests. Access incident and asset data, search the knowledge base, view the service catalog, and stay notified—without leaving Chrome.

Key capabilities include push notifications, quick ticket actions, private agent notes, barcode/QR asset scanning for CMDB updates, and seamless login with Active Directory SSO or SAML. Ideal for IT teams needing mobile-like productivity while browsing.

User Growth & Download Statistics

App Task Management Data Privacy & Security

By:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Rating:

4.50

(2,349) 7 new ratings

Version:

9.11.1 Last updated: 2026-08-11

Version code:

889544261

Creation date:

2014-07-13

Compatible devices:

Size:

174.72MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-08-28

Compare stats and ranking:

Ranking

# 38,019 ▲ 11

Other rankings

#13 in netsuite keyword 20 ▼ 2

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Apple Apps Store

https://apps.apple.com/us/app/freshservice/id891265220

Website:

http://freshservice.com

User Reviews

Reviewers say Freshservice mobile is usable and improves on-the-go productivity, especially for quick ticket checks and notes across iPhone and iPad. However, reliability and feature gaps are frequent blockers: the app crashes or freezes during common tasks like refreshing or opening tickets; sign-in issues (SSO/2FA), and device-compatibility errors hinder access; a persistent 'source is not a number' validation error blocks ticket closing; notifications are unreliable and filters/search UI lacks parity with the web. Overall, strong potential but major stability and UX improvements are needed.

Pros

Mobile on-the-go ticket handling improves productivity.
Quickly check ticket info and add notes.
Solid mobile experience and ongoing improvements.
Works across iPhone and iPad, aiding mobility.

Cons

Frequent crashes and instability during common tasks like refreshing or opening tickets.
Sign-in/authentication issues across platforms (SSO/2FA, iOS redirects, and a jailbroken-device error).
Persistent 'source is not a number' validation error blocks closing/assigning tickets.
Notifications do not reliably sync or clear.
Filtering, search, and UI parity with the web are limited; filters don’t persist.

Recent reviews

The navigation is pretty clunky, but mostly intuitive. My real complaint is with the actual work flow forced by Freshservice -

by ja*****, 2026-08-23

The app is very annoying to navigate. You have to edit the properties just to see model numbers and phone numbers. The ticket categories are different in the mobile app than they are on my PC dashboard. This makes it hard to find the tickets I’m looking for. I constantly have to sign out and in to the app. Other than that, it’s great.