Servicefront

Help Desk. Without the Desk. Manage your HubSpot tickets, reply to customers, track SLAs, and keep your queue moving — from anywhere.

Servicefront is a mobile client for HubSpot Help Desk. Built for support agents who can't afford to wait until they're back at a desk.

Triage tickets, respond to customers, coordinate with your team, and stay ahead of SLAs — all from your iPhone or iPad.

— WHAT'S INCLUDED (FREE) —

• Full ticket visibility — view all assigned, unassigned, and team tickets • Filter by status, priority, owner, SLA risk, or pipeline stage • Complete conversation history with attachments and threading • Dashboard analytics — open tickets, response times, SLA health, pipeline breakdown • Dark mode support

— SERVICEFRONT PRO —

• Reply to customers via email with a full rich text editor • Add internal notes to coordinate with your team • Reassign tickets, update stage, and change priority — without switching to a browser • Real-time push notifications for new tickets, replies, and SLA alerts • Custom quick replies for faster responses • Configurable email signatures

— BUILT FOR ENTERPRISE —

• Per-user OAuth 2.0 sign-in with your HubSpot credentials • Tokens stored server-side — never on your device • Optional Face ID / Touch ID app lock with configurable timeout • Offline-aware with automatic sync when connectivity returns • TLS certificate validation against trusted certificate authorities

— REQUIREMENTS —

• HubSpot account with a Service Professional seat or above • Servicefront app installed in your HubSpot portal (free, one-time admin setup)

Servicefront Pro is available as a monthly (£9.99/mo) or annual (£99.99/yr) auto-renewing subscription. Payment is charged to your Apple ID account at confirmation of purchase. The subscription automatically renews unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions in your Apple ID account settings.

Privacy Policy: https://servicefront.app/privacy-policy/ Terms of Use: https://servicefront.app/terms-of-service/

Questions or feedback? Reach us at support@servicefront.app

Servicefront is an independent product and is not affiliated with or endorsed by HubSpot, Inc. HubSpot® is a registered trademark of HubSpot, Inc.