Freshdesk

Name: Freshdesk
Rating: 4.5 (2931 reviews)
Author: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

By: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED App

Business

Features & Capabilities

Freshdesk for Chrome lets you handle customer support from anywhere. Quickly view your helpdesk tickets, filter by priority, assign agents, and change ticket statuses right from your browser.

Automate routine actions, delete spam, log time, and stay notified with push alerts. It connects with email, chat, social channels, and your website so you can respond faster and keep customers happy.

User Growth & Download Statistics

App Communication Task Management Marketing

By:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Rating:

4.50

(2,931)

Version:

11.0.3 Last updated: 2026-06-30

Version code:

887594146

Creation date:

2014-04-08

Compatible devices:

Size:

156.32MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-15

Compare stats and ranking:

Ranking

# 35,951 ▲ 139

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Apple Apps Store

https://apps.apple.com/us/app/freshdesk/id849713306

Website:

http://freshdesk.com

User Reviews

Users repeatedly report instability after updates, regressed UI/UX, unreliable notifications, missing dark mode, and reply-body errors that prevent sending tickets. While some praise Freshdesk as a solid, simple, and draft-saving tool, the main pain points are stability, navigability, and feature gaps on mobile.

Pros

Strong ticket system and overall class-leading perception among users
Drafts auto-save when replying, reducing lost messages
Simple and fluid app experience for day-to-day ticket handling
Generally regarded as a solid, reliable support platform

Cons

Frequent crashes or the app breaks after updates; users report needing restarts or reinstalling
UI/UX regressions since updates (card view, missing ticket summaries, navigation issues)
Notifications are unreliable (phantom alerts, replies not notifying)
Missing dark mode; repeated requests for a dark-mode option
Errors when sending replies (no data in body or body too short) preventing responses

Recent reviews

Many times the app will just hang and your only choice is to not save your work and exist that screen such as create new ticket. These types of problems have been going on for a long time but I finally decided to rate the app.

by Me*****, 2026-07-09

For new tickets I get a notification, but for a customer that responds I don’t. I’ve updated and tested everything but nothing seems to work. I also have it enabled in Apple settings and in the Freshdesk app with everything on.