Freshchat

Name: Freshchat
Rating: 3.7 (52 reviews)
Author: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

By: FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Chat with customers on-the-go

Features & Capabilities

Freshchat is a modern messaging app for sales and customer engagement teams. With the iOS app (formerly Freshdesk Messaging), you can ace conversations—view, reply to, assign, and manage conversations from anywhere, anytime.

Access rich visitor profiles, stay informed with push notifications, and speed up responses by sharing FAQ articles with visitors. On the go, Freshchat helps you convert visitors and delight users.

User Growth & Download Statistics

App Communication Marketing Sales

By:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Rating:

3.70

(52)

Version:

8.3.7 Last updated: 2026-05-21

Version code:

885960504

Creation date:

2017-09-18

Compatible devices:

Size:

243.78MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 208,615 ▼ 259

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Apple Apps Store

https://apps.apple.com/us/app/freshchat/id1273666080

Website:

https://www.freshworks.com/live-chat-software/

User Reviews

Most reviews praise Freshchat's in-app client chat and automation, noting it provides a competitive advantage by centralizing conversations and saving time. However, repeated issues center on reliability: push notifications are unreliable and slow, login/authentication and session stability are inconsistent, and the app shows general instability with lag and occasional restarts. Overall, the product is valued for communication features, but reliability improvements around notifications, login, and performance are needed.

Pros

Enables direct in-app client chat, improving engagement and communication.
Automation features save time and streamline business operations.
Offers a competitive advantage by centralizing conversations within the app.

Cons

Push notifications are unreliable and inconsistent (missed alerts, delays, lock-screen issues, and frequent restarts needed).
Login/authentication problems and unstable sessions (difficulty logging in on mobile, frequent logouts, requests for smoother login options like Gmail).
General app instability and performance issues (lag in message delivery, delayed displays, and overall unreliable behavior).

Recent reviews

Audible notifications rarely work. The only way to use the app is to stare at the screen and wait for the visible banners to pop up. Also- would help to not only have working audible notifications for the start of a chat/ but the ability to get an audible notification each time a customer responds. For some odd reason customers get a ping each time an agent responds, but agents dont get a ping when customers respond. Its as if the developers have never used this app in any real world use setting. Oh , and there is a L O N G lag from the time a customer sends a chat to when it shows up in the app. I often have to close and reopen the app to get the customer responses to show up. Come on FRESHDESK- get it together!

by tu*****, 2024-08-14

This app is very unstable. It usually doesn't display notifications when you open a chat directly from the locked screen. Today it stop displaying all notifications even from new conversations. I would recommend people to not using this app as it will dramatically affect your business.

by Ma*****, 2024-03-25

When Freshcaller gets a call and the agent is set to mobile , Apple Watch does not ring like a normal phone call. I keep my phone on silent and miss too many phone calls because of this. How can I enable my Apple Watch to ring when I get a support call?