Zendesk Chat

Name: Zendesk Chat
Rating: 4.5 (757 reviews)
Author: Zendesk

By: Zendesk

Chat with customers

Features & Capabilities

Zendesk Chat is trusted live chat software for enterprises and small businesses worldwide. This Chrome extension brings real-time customer conversations to your browser, letting you monitor visitors, engage with leads, and keep conversations flowing across devices.

Benefits include real-time online presence, push notifications, agent-to-agent chats, speed-boosting shortcuts, and seamless switching between web and mobile apps. On iPad, you can multitask with Slide Over and Split View while staying in chat.

User Growth & Download Statistics

App Communication Sales Marketing

By:

Zendesk

Rating:

4.50

(757)

Version:

1.22.0 Last updated: 2026-03-05

Version code:

881709422

Creation date:

2012-08-07

Compatible devices:

Size:

48.36MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-03

Compare stats and ranking:

Ranking

# 66,737 ▼ 158

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Zendesk

Apple Apps Store

https://apps.apple.com/us/app/zendesk-chat/id549057844

Website:

http://www.zendesk.com/chat

User Reviews

User reviews depict Zendesk Chat for iOS as frequently buggy and unreliable. Recurring issues include freezes/crashes, missed or silent notifications, and unstable online/offline state. Users also report login/authentication problems on mobile and missing critical mobile features like past-chat history and copying client details. A few praise the app’s simplicity, basic functionality, and responsive support, but the common reliability and feature gaps indicate the iOS experience lags behind desktop and needs stabilization and enhancements.

Pros

Simple to use
Gets the job done
Looks good on iPhone X / clean UI
Support team is responsive

Cons

Stability issues: bugs, freezing, crashes
Notifications are unreliable or silent
App frequently goes offline or fails to stay online
Login/authentication problems on mobile
Missing essential mobile features (accessing past chats/history, copying client data, and transfer behavior)

Recent reviews

Failure to transfer consumer info automatically within other zd support platform. Also does not automatically assign to employee after accepting chats. Failing since two recent zd support updates. Please fix soon

by Pi*****, 2025-08-21

I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please.

by ha*****, 2025-06-04

Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well.